Vacant job

We at Iver are looking for a Service Desk Technician for our Customer Service Center (CSC) who is at the beginning of their career and wants to become part of Iver to contribute to better IT solutions that make a difference for our customers! Are you our new colleague?

The role of Service Desk Technician:

In the role of Service Desk Technician, you will be an important part of the service we deliver to our customers and become part of our IT Customer Support Center (CSC). We are responsible for ensuring that our customers receive all the IT support they can expect to need in their work. As a Service Desk Technician, you will be our customers' first contact, and support will be provided via phone and through our ticket portal. Troubleshooting and ongoing support work are natural parts of your everyday life. Therefore, you need to enjoy working technically while having a lot of customer contact. In this role, you will work with everything related to infrastructure and operations, and at Iver, you will have the opportunity to develop broadly within IT.

We do not see it as a hindrance that you are early in your IT career; at Iver, you have the opportunity to develop and further educate yourself in various technical areas and competencies.

You will work together with a wonderful team with an open atmosphere and fantastic collaboration.

Three days as a Service Desk Technician might look like this:

Finally Monday! A new work week begins, and the first thing you do is pour a cup of coffee, log into the systems, and check with your colleagues how the weekend was. You start your work week by going through tickets and helping your customers with the support they need. You plan for the week's tasks and customer meetings. Troubleshooting and ongoing support work are natural parts of your everyday life.

Is it already Wednesday? In the morning, you have a meeting with your team colleagues where you have a forum and discussions. In the afternoon, you sit in a meeting to discuss the onboarding of a new customer and how you can best approach this to ensure high quality and a satisfied customer.

Happy Friday! - The week goes by way too fast. This particular morning is filled with troubleshooting an incident in a customer's environment. A small team quickly forms to work efficiently to find the solution to the problem affecting the customer. No problem is too difficult, and you are excited to find a solution, which you do just in time for lunch! In the afternoon, you support your colleagues with more complex problems and coach younger employees in their daily work.

Iver - Where technology meets business At Iver, you have the opportunity to work with the latest technology and be part of an exciting growth journey. Iver is a company with entrepreneurial roots and a culture characterized by flexibility and collaboration. Our goal is for our customers – here in the Nordics and internationally – to see us as a leading partner for digital transformation.

At Iver, we are inclusive and strive for genuine collaboration where we work towards common goals. Within Iver, there are great opportunities for development, and we support you when you want to learn more – in your area of expertise, leadership, or new areas.

At Iver, you are also part of an ambitious and innovative company, which means that improving, testing, evaluating, and daring to change how we do things are important ingredients, and we are convinced that this is how we develop.We’re not big blue. We’re yellow. Big enough to scale and agile enough to innovate.

Your background and profile:

To succeed in the role, we believe you have an interest in IT and enjoy providing good customer service. We see that you have a high school or post-secondary education in IT/technology or equivalent experience. The important thing is that you have a technical understanding and enjoy problem-solving. We place great emphasis on personal qualities, and to fit in the role, you need to enjoy working together in a team as well as independently.

We are looking for someone with experience in one or more of the following areas:

• Windows Server/Client
• AD and GPO
• Office 365 and Exchange
• Application Operations
• Network Technology
• IT Security

Work experience or education in the field is highly meritorious. As a person, you are flexible, stress-resistant, and comfortable in your contact with people. Attention to detail and a sense of responsibility are other desirable qualities required for the job.

Location:

The position is based at our office in Skövde.

Application:

As an employer, we strive for a balanced gender distribution and value ethnic and cultural diversity. If you feel that Iver seems to be an exciting workplace, submit your application today. Selection and interviews are conducted continuously, which means that the position may be filled before the application deadline of 2025-01-30.

Welcome to Iver!