Centric is looking for a Second Line Support Technician

Centric is now seeking an experienced Second Line Support Technician for an assignment at a security-classified company in Gothenburg. In this role, you will be an important link between second line and third line support, handling more complex cases and requests.

The assignment is full-time, starting as soon as possible and running until 2025-12-31.

As a consultant at Centric, you will receive a secure employment and the opportunity to gain valuable experience in an exciting environment where your development is prioritized. Your consultant manager is available to support you in your development, giving you the chance to continuously build on your skills and experiences. An excellent opportunity for you who want to take the next step in your IT career!

Responsibilities

In the role of Second Line Support Technician, you will handle and resolve deeper and more complex cases using a comprehensive knowledge database, while documenting solutions and contributing to improving work processes. You will be responsible for systematic troubleshooting in both Microsoft and Linux environments and will work with management in various ticketing systems. The role also involves working with technologies such as Active Directory, Azure, and Entra ID, as well as handling basic issues within infrastructure, networks, servers, SCCM, and databases.

Additionally, you will contribute technical support in defense-secret environments, where SK2 classification will be required. You will be part of a team of approximately 30 people working closely together to ensure high-quality support. The work is performed on-site in Gothenburg during regular office hours, with the possibility of travel to Linköping and Stockholm for collaboration with colleagues in other locations.

Your profile and qualifications

To succeed in this role, you have:

• At least 2 years of experience in end-user support, preferably in a Second Line Extended function.
• Competence in systematic troubleshooting, ITIL methodology, and documentation.
• Experience working in Microsoft and/or Linux environments and handling cases via tools such as Active Directory, Azure, Entra ID, and SCCM.
• Basic knowledge of infrastructure, servers, networks, and databases.
• Good knowledge of Swedish and English, both spoken and written.

We are looking for someone who:

• Is service-oriented and passionate about helping others.
• Is a team player with a positive and proactive attitude.
• Has an analytical mindset and enjoys working in a structured environment.

We process applications continuously, so do not wait to register your application. Take the chance to develop in a technically advanced environment and become part of a competent team where your contribution makes a difference!

What we offer

At Centric, you will receive the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We believe that our employees should continuously develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you advance. We regularly conduct exciting activities where you as a consultant can meet and socialize with your colleagues in fun and relaxing settings.

More about us

Centric is an IT company with 380 employees, with offices in Stockholm, Gothenburg, Malmö, and Linköping. We specialize in renting generalists and mediating specialists, as well as offering outsourcing and system solutions in retail. We are a member of Almega Competence Companies and follow their collective agreement with Unionen.

Era Zylfijaj
+46 734 159 352
[email protected]