Make a difference. Every day.

Do you want to be part of a team with a pleasant atmosphere and great commitment? Are you looking for a new challenge and enjoy providing service and good customer interaction over the phone? Then you might be our new colleague! We are now welcoming a customer service administrator for a full-time position!

The area of operation (VO) for assistive devices belongs to the management of Psychiatry, habilitation, and assistive devices and is responsible for all areas funded by Region Skåne. This includes assistive devices for people with mobility, vision, hearing, communication, and cognitive impairments, medical treatment aids, orthopedic technical aids, and pharmaceutical-related products.

Within the order/logistics area, the units Customer Service, Operational Support, Assortment, and Logistics are included. Together, we are responsible for the order and material flow throughout the organization. Our customer service is open for incoming calls during daytime on weekdays, and we schedule our work to ensure good staffing based on the needs of the operation. We are located at Axel Kleimers väg 2, just outside central Kristianstad. Warm welcome to us!

JOB RESPONSIBILITIES

As a customer service administrator, the phone is your primary tool where you receive orders, handle and resolve delivery issues, and provide some system support to healthcare staff. In this role, you will receive calls from both prescribers, healthcare staff, as well as patients and relatives. During ongoing calls, you work in several systems/applications simultaneously while assisting the customer with their inquiry. You are our representative and ambassador to our customers.

The customer service unit actively works on continuous development with a structured approach based on the Lean model. You participate in the unit's development by noticing and reporting deviations, reflecting on solutions, and contributing to improvement work.

QUALIFICATIONS

We are looking for someone with a completed and approved upper secondary education. You have experience in customer service where you have daily assisted many customers with inquiries, for example, in order reception or customer service and some administration. For the position, good knowledge of Swedish in both spoken and written form is required, as well as being a proficient user of Office 365 and being able to work in several applications during customer meetings. It is an advantage if your customer service experience involves many daily customer calls by phone.

Your approach is positive, and you gain energy from providing service and interacting with customers over the phone. You work in an environment where you actively listen to the customer, ask relevant questions, register in the systems, and steer the conversation towards closure by providing necessary information. You handle customers in pressured situations by being factual and empathetic in your flexible approach. For the assignment, it is important that you have a holistic view where good collaboration is a given, while also having the ability to work independently.

You should be able to live by and follow our values: welcoming, driving, caring, and respect. As we are keen to find a colleague who will thrive in and complement our current team, we place great importance on personal suitability.

Do not hesitate to submit your application today. We apply ongoing selection, which means that we may contact and interview applicants even before the last application date of the advertisement. We look forward to getting to know you!

OTHER

Region Skåne exists to ensure that everyone living in Skåne feels good and has hope for the future. Through limitless collaborations and care, the best conditions for a healthy life are created - within business, public transport, culture, and healthcare - in Skåne. Together we make life more possible.

At https://www.skane.se/ledigajobb (https://www.skane.se/ledigajobb), you can see the status of Region Skåne's recruitments and how many have applied for the positions.

To staffing and recruitment companies and to you as a seller: We kindly but firmly decline direct contact with staffing and recruitment companies as well as sellers of additional job advertisements.