Vacant job

Are you service-oriented, solution-focused, and do you enjoy helping people? Fello is now welcoming several new customer service representatives to the team!

Say hello to common sense and fair terms! Fello is the mobile operator offering mobile subscriptions to individuals across Sweden. Their subscriptions are flexible, easy to understand, and have no binding period. At Fello, you stay because you want to, not because you have to!

Your role

As an employee on "Fello-service", you play a key role in creating a positive experience for both new and existing "Fello" customers. Customer experience is at the core of everything you do, and this role is central to the entire operation. This is a consultancy assignment through Clevry, where you will work on-site at Fello's office in central Gothenburg. The position is long-term, and you will initially be employed as a consultant through Clevry. The ambition is subsequently to extend the consultancy assignment and/or to recruit you directly to Fello.

The role involves handling inquiries via phone, chat, and email. The team is small but growing, and you will work closely with your colleagues, sharing experiences and discussing customer issues.

Main responsibilities

• Help and guide customers via phone, chat, and email – ensuring every interaction is a positive experience.
• Support your colleagues and contribute to a great team collaboration.

Scope: Full-time (40 hours/week).

Location: Central Gothenburg (Johan Willins gata 6)

Start: As soon as possible/agreed upon. NOTE: We conduct ongoing selection, and the position may be filled before the application deadline!

Your profile

We value your personal qualities, and in addition, we would like you to have:

• Experience in service and human interaction
• Good proficiency in Swedish and good proficiency in English
• Upper secondary education

It is meritorious if you have worked in a similar role or have other service experience. It is also meritorious if you have an interest in technology, are comfortable with systems, or have used the phone as a tool in previous work.

The company has a family-like atmosphere where you have the opportunity to influence. You learn new things easily and take initiative if you see room for improvement. You enjoy working with others and spread positive energy. You want to work at a stable workplace where there are great opportunities for development in your role within customer service and customer relations over time.

The recruitment process

In this recruitment process, Fello collaborates with the consulting and recruitment company Clevry. If you have an interview with Clevry, you will take a personality test, and the results will be discussed in more detail during this meeting. We will also conduct reference checks on final candidates in this process.

We conduct ongoing selection, and the position may be filled before the application deadline. We warmly welcome your application today!

NOTE! We only accept applications through our platform and will not respond to applications sent via email.

About Clevry

For over 30 years, Clevry has been at the forefront of a more soft skills-driven workplace within talent acquisition, assessment, and advisory. We operate globally with clients, consultants, and candidates from North America to Singapore, with headquarters in Brighton, Stockholm, and Helsinki. Our 150 soft skills-certified recruiters, business psychologists, and experts are always at your service.

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