Vacant job

___________________________________________________________________________________________ Join the journey with Jollyroom – the e-commerce pioneer founded in 2010, now dominating the Nordic market as the largest online store for children's and baby products. We strive to offer not just products, but a complete lifestyle experience for parents across Europe. With over 2 million satisfied customers and a range covering products for expectant mothers, newborns, and children up to 12 years old, we are more than just a shop; we are a destination for families. We are passionate about making family life easier, more fun, and more inspiring by offering the best brands and the latest products. But we don't stop there – we are on a constant journey to become the best in Europe. Our new headquarters, Campus Jollyroom just outside Gothenburg, is a place where innovation meets passion. Here you will find our large, modern office, state-of-the-art 55,000 sqm warehouse, and a showroom that takes the customer experience to a new level. We believe in investing in our 400 employees, which is why we also have a well-equipped large staff gym on-site to ensure our team is in top shape to meet our high goals. But that's not all. With physical stores in Stockholm and Oslo, we are expanding our grip on the European market. We are not just in the game – we are here to win. And you can be part of this winning team. We are constantly looking for talents who share our passion and our drive to make a difference. So if you are ready to be part of something big, if you are hungry for challenges and ready to take the next step in your career, then Jollyroom is the place for you.

Do you speak fluent German and Swedish and want to join Jollyroom's journey into the future, where our biggest goals are to make life easier for families with children and always provide first-class service? Then you are exactly right with us!

Job Information Our German customer service department now needs reinforcement to continuously provide the absolute best service and always exceed our customers' expectations. We are looking for you who are driven by working with a clear focus on the customer. You are communicative and, together with our wonderful German team, you work solution-oriented to help our customers in the best possible way.

As a Customer Service Agent, your responsibilities include:

• Helping our Swedish & German customers via phone, email, and social media in German
• Handling returns and complaints
• Participating in the work of creating service routines and developing the department

We are looking for you who: - Is a service hero and enjoys customer contact - Has experience from customer service or the service industry (restaurant, retail, newspaper delivery – you know what it takes!) - Is computer literate and quick to learn new systems - Is driven by clear goals and likes to achieve them - Is structured and communicative - Has documented experience working remotely and achieving set goals - Speaks and writes fluent Swedish and German - English in speech and writing is a requirement

If you also have experience with SAP, the Swedish Consumer Sales Act, or GDPR, we will be extra happy!

The position is a permanent employment with an initial 6-month probation period. The work can be scheduled on weekdays and weekends depending on the organization's needs.

Benefits of working with us:

• Free access to a new gym in Gothenburg
• Collective agreement for all employees
• Great development opportunities
• Great opportunities to influence and take own initiatives
• Wellness allowance
• Employee discounts

Start: Immediately Scope: Full-time Location: Remote Selection: Ongoing

Did you get even more curious about Jollyroom? Don't forget to follow us on LinkedIn and Instagram!

At Jollyroom, we believe in developing and retaining our own talents. Last year, we internally recruited 51% of all positions filled within the company. Here, you get a chance to grow and develop together with us.

As part of ensuring high quality in our recruitment processes, we conduct tests, reference checks, and background checks.

We do not accept applications via email, so please submit your application through our career page.

We currently decline calls from recruitment and advertising agencies.