Vacant job

Do you want to work in a central role where you drive the implementation of new customers and ensure a professional and efficient start to the customer relationship? On behalf of our client, we are now looking for a project manager who wants to take overall responsibility for customer implementation in close collaboration with sales, the customer, and internal specialist functions. We are looking for you with previous banking experience and an understanding of corporate customers, as well as strong skills in project management and coordination. Submit your application today – selections are made on an ongoing basis.

About the role

Our client is a well-established Nordic player in the financial industry with a strong position in the Swedish market. The company offers a wide range of financial services to both private and corporate customers and is characterized by a strong focus on quality, sustainability, and long-term customer relationships. Through an inclusive corporate culture, high engagement, and good development opportunities, you are offered a workplace where you have the opportunity to grow and contribute in a dynamic and international environment.

On behalf of our client, we are now looking for an Implementation Lead where you will lead and coordinate the entire implementation process for new corporate customers, from signed agreement to fully operational delivery. As the project manager for customer implementation, you are responsible for leading and coordinating the entire implementation process for new customers – from business decision to fully operational delivery. The role involves many contact points and requires structure, drive, and good ability to handle parallel activities. You act as the customer's primary contact point during the implementation phase and ensure that agreed solutions, products, and services are implemented according to plan, with high quality and within given timeframes.

This is a consultancy assignment where you will be employed by us at Academic Work and work on behalf of our client. We are looking for you who can start immediately and who see the assignment long-term, as our client ultimately aims to employ the consultant assigned to the role. The office is located in the middle of Stockholm City, where you are expected to work on-site.

At the end of the process, our client will conduct a background check on the final candidate.

Responsibilities

The role entails overall responsibility for guiding new customers through the bank's processes, where you act as the hub between the customer, sales, and technical experts to ensure high-quality deliveries.

• Lead and drive implementation projects for new corporate customers
• Create and follow up on detailed project and time plans
• Coordinate internal resources within KYC/AML, IT, and Operations
• Ensure that customer agreements and internal regulatory requirements are met
• Maintain an ongoing and professional dialogue with the customer throughout the process
• Identify risks, dependencies, and improvement opportunities in the implementation flow
• Contribute to the further development and efficiency of internal implementation routines

We are looking for you who

• Have good experience of working in banking with a focus on corporate business
• Have very good knowledge of Cash Management and payment services
• Have previous experience of coordinating or project managing administrative flows
• Have very good knowledge of Swedish and English in both speech and writing

It is meritorious if you have

• Basic knowledge of Salesforce
• Experience of international customer relations and projects

Personal qualities

To succeed in the role, you are a structured and business-minded person who thrives on driving projects forward and coordinating multiple contact points simultaneously. You naturally take ownership, build trusting relationships, and have a solution-oriented approach to work. At the same time, you are a team player who appreciates collaboration and is motivated by contributing to development and improvement.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the role are sent to Academic Work.

We apply ongoing selection and will take down the ad when a sufficient number of candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method and therefore do not need them attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.