Vacant job

Are you fluent in both Swedish and Finnish and passionate about providing first-class service? Do you want to become part of an engaged team where you help people find the right solutions for their vision every day? Then this might be the role for you!

About the role

At Perido, we are looking for a Customer Service Agent for our client, Lensway Group. They are part of EssilorLuxottica, the world's leading company in optics. Since 2000, they have made it easier for people to buy contact lenses, glasses, and sunglasses online through high quality, competitive prices, and fast deliveries. At Lensway, you will become part of an engaged team where the customer is always at the center, and where you have the opportunity to develop within an international organization. You will be based at the office located in Kista, with working hours scheduled during customer service opening hours, Monday–Friday, 07:50–16:35.

Your responsibilities

As a Customer Service Agent, you are the face of the company and the first point of contact for both new and existing customers. You answer incoming calls and assist customers with a high focus on service and customer experience. In this role, you guide customers through the company's range of lenses, glasses, and sunglasses. You guide customers regarding products, inform about product news, deliveries, and payment solutions, and help customers find the right products based on their needs. In addition to phone contact, you also handle customer inquiries via email, chat, and social media.

Your personality

To thrive and succeed in this role, you are a service-oriented person who enjoys helping people and creating positive customer experiences. You easily build trust and relationships, take personal responsibility, and work in a structured manner. You are engaged in what you do, have a high awareness of quality, and always strive to provide customers with the best possible service. Furthermore, we believe you are communicative, positive, and enjoy collaborating in a team. You are also flexible, curious, and motivated by developing in your role and learning new things.

Does this sound like you? If so, we look forward to receiving your application!

Qualifications:

• Very good proficiency in Finnish and Swedish, both spoken and written
• Experience in customer service or another service profession where the telephone has been an important work tool
• High school diploma
• Good computer skills
• Service-oriented, solution-oriented, and responsible

Merits:

• Experience from the optical industry
• Experience from retail, hospitality, or other service activities
• Experience with both incoming and outgoing customer contacts
• Experience with Nordic customer service

Scope and start date

Full-time, permanent position with Lensway Group. Start in August.

We help you to the next step in your career

Our vision is that everyone should thrive and be engaged at work. At Perido, there is a wide variety of assignments, where you can be employed directly by a company or work as a consultant via Perido. We are one of Sweden's largest consulting firms for white-collar workers, which gives you many opportunities. As a consultant, you become an important part of our organization and contribute your expertise at our clients' sites. Read more about us at Perido: https://perido.se/om-oss/ (https://perido.se/om-oss/)

You can find answers to most questions or inquiries at perido.se/vanliga-fragor/ (https://perido.se/vanliga-fragor/). If you still haven't found the answer you are looking for, you are welcome to contact us at [email protected]. Always include the job reference number 35917 in the subject line. Please note that we only receive applications via our website and that we are unable to answer questions about your status in the process or identify the client company if it was omitted from the advertisement.