Vacant job

Two of our Senior Customer Service Representatives will be on study leave, and we are now looking for two individuals to step into these roles. Do you have a keen eye for detail, a passion for problem-solving, and a desire to elevate the quality of the customer experience? Then you could be one of the substitutes we are looking for as a Senior Customer Service Representative.

As a Senior Customer Service Representative, you are a central part of our customer service team. In addition to working in the daily interaction with our customers – who usually contact us via phone and email with questions about e-commerce, product range, technical support, and our customer clubs – you, as a Senior Customer Service Representative, handle more complex and escalated cases during selected periods that require deeper analysis or technical understanding of our product range. You also serve as an important support for your colleagues by sharing your knowledge, guiding, and contributing to continuous improvements. Your work is performed against set goals and in line with our customer service policy and other guidelines.

As part of our team, you will be the one who takes over when cases cannot or should not be handled by First Line. There, you contribute to more advanced case handling – from in-depth troubleshooting and analysis to driving solutions, sometimes even in close collaboration with other departments. An important part of the role is also to be a support for our First Line colleagues. You become their mentor and knowledge resource, help develop competence within the team, and ensure that routines and quality standards are kept at the top level.

We also believe that you like to see opportunities for improvement. You will identify recurring problems, suggest smart solutions, and sometimes participate as a specialist in development projects aimed at strengthening the customer experience. Last but not least, you have a grip on quality and structure. You document cases efficiently and correctly, contribute to updating our internal knowledge bases, and ensure that our routines are current and relevant. In short – here you get a key role where your work makes a difference for both our customers and your colleagues.

What should be in your CV?

We would like you to have experience in customer service, preferably from a role where you combined service with a product-technical or analytical focus. You are used to working independently, taking initiative, and having a strong solution focus – always with the goal of creating satisfied customers. Your communicative skills and pedagogical mindset allow you to explain complex things in a simple way, while you appreciate order and have a structured working method with a sense for detail. We also believe that you have a genuine interest in development – both your own and the team's – and that you are happy to contribute to a culture where knowledge is shared and we grow together.

Who are you?

You are a person who thrives in meetings with people and burns to create truly great customer experiences. When situations become complex, you see an exciting challenge rather than an obstacle – you like to analyze, troubleshoot, and find solutions that make a difference. As a colleague, you are helpful and unpretentious, and you are happy to share your knowledge to lift others. You are curious, development-oriented, and see opportunities for improvement in everyday life – for yourself, the team, and the customers. With your combination of precision and pedagogical ability, you create security in both customer dialogues and internal collaborations. In short: you are a team player who also has the ability to drive your own work forward with structure and quality.

What do we offer?

Our unstoppable journey means change – and we welcome your thoughts and ideas! From the tasks you perform to how we develop our operations together, your opinions, efforts, and new ideas matter. With us, you get the opportunity to be part of an international company where you can grow and develop. We offer a dynamic work environment with a lot of heart and a strong team spirit. You get the chance to take responsibility and learn new things, and if you do your best, we promise that there are no limits to how far you can go with us!

Good to know

The positions are temporary assignments that can last up to 3 years. Start date is by agreement, and the location is Jula's headquarters in Skara. Jula has a collective agreement with Unionen for white-collar workers. The last day for applications is August 9, 2026.

We work with continuous selection, and the position may be filled before the final application date. Do you want to be part of making a difference for both customers and colleagues? Submit your application today!

Questions?

If you have questions about the position, please contact Customer Service Teamleader Rune B Johansen, via email (javascript:void(0)).