Vacant job

About the Company

Folkspel is 100% owned by popular movements, via 72 national organizations with approximately 5 million members. We have 140 employees and an annual turnover of 1.6 billion SEK. Our mission is to enable these movements to continue their important work through our lottery operations. Over the years, Folkspel's products have generated 17.8 billion SEK for Swedish associations and civil society. As part of Folkspel, you help create a brighter future for Sweden.

Job Description

Are you a communicative and solution-oriented person who thrives on customer contact and building long-term relationships? We are now looking for a retention agent who wants to work with customer care, retention, and sales.

In this role, you handle incoming cancellation requests via phone and email, conduct win-back calls, and actively work to strengthen customer relationships, reduce churn, and increase customer loyalty, while creating value for both the customer and Folkspel's mission. You work towards set goals and key performance indicators (KPIs) and contribute to a positive customer experience in every interaction.

Weekend work may occur during certain periods of the year, so we look for candidates who are flexible with their working hours.

Qualifications

You are a positive and engaged person who sees opportunities where others see obstacles. With a listening and professional approach, you build trust, create good customer experiences, and find solutions that make a difference. You are driven by results while valuing collaboration and knowledge sharing.

Here you have the opportunity to work in a developing environment where customer focus, engagement, and community are at the center.

Your personal qualities:

As a person, you are engaged, empathetic, and skilled at building trust. You thrive in a role that combines service, sales, and relationship building. You work in a structured manner, take initiative, and have a strong sense of personal responsibility to drive your work forward. At the same time, you are a team player who contributes to good collaboration and shares knowledge and experiences.

• At least 2 years of experience in customer service, telemarketing, or another customer-facing role
• Service-oriented, result-driven, and accustomed to working towards goals
• Strong administrative skills
• Good computer skills and experience with CRM and customer management systems
• Fluent in Swedish, both verbally and in writing
• High school diploma. Post-secondary education in sales, marketing, or service is a plus.

Application:

Applications are processed on a rolling basis, so please apply via our website today at www.Nearyou.se. The position starts in September, but don't wait with your application! The position may be filled before the application deadline. We cannot accept applications via email. Due to the summer holiday period, we will begin the selection process during Week 32. We look forward to receiving your application!

About NearYou

We are NearYou. We have evolved from being just another company to becoming a societal actor. As our partner and employer, we promise to give more of what we do best. We excel at being close, human, and a counterbalance to stress, treating people as more than statistics, and avoiding overly impersonal digitalization.

We are by your side, a handshake, a promise. We want to provide what we believe a broken labor market needs. For you as a candidate, this means an organization that supports you regardless of where you are in your career. We want to be the security in a fast-paced world. We support, challenge, and ask how you are doing. It's completely natural, we think.