Vacant job

Do you want to work in a customer-oriented role with high tempo? Are you a structured problem solver who enjoys helping people? Then you are the one we are looking for!

The assistance company is now looking for a Traffic Controller for our rescue center. The role involves helping customers who need roadside assistance via telephone. You lead and distribute tasks in a solution-oriented manner and follow up on them through the company's management system until the assignment is completed and the customer has received the help they need.

The responsibilities include among other things:

• Receiving incoming calls
• Case management and traffic control via state-of-the-art IT systems
• Problem-solving of various kinds related to roadside assistance
• Leading and distributing work to recovery vehicles across the country
• Following established processes, scripts, and procedures

What we are looking for: As a person, you are service-oriented, stress-resistant, and independent in your working style. It is also important in the role to be a problem solver, and you should have a genuine interest in helping customers to deliver the best customer experience. We see that you are a high-performing person who is motivated by working in a goal- and result-oriented manner.

To fit in at the workplace, you should be calm, communicative, and solution-oriented. You enjoy customer contact and can easily adapt to different customers' needs while consciously leading the conversation with the customer.

What we offer: You work in an open office landscape close to other ambitious and engaged colleagues. Together, you will participate in a very exciting growth journey, where you will learn and develop, work in state-of-the-art systems, and get the chance every day to deliver first-class service to our customers.

You will receive a fixed salary and a variable part based on incentives, where you will be measured on efficiency, clarity, sales of completed tasks, as well as quality and customer service. You will work in our offices at the very top of the Prismahuset building in Oceanhamnen, Helsingborg, with a stunning view of the Öresund as a backdrop.

Your qualifications:

• Completed upper secondary education.
• Fluent in Swedish and English, both orally and in writing. Danish is an advantage.
• Good IT skills and quick learning ability.
• Interest in vehicles is an advantage.
• Service-oriented, stress-resistant, and independent.

Experience from a similar role is an advantage, but not a requirement. You will receive training in task management on site.

Employment conditions: The position is located on-site at our office in Helsingborg, and work shifts may occur during office hours, evenings, and weekends. The salary consists of a fixed base salary and a commission part based on performance.

Does this sound like a job for you? Apply today! Selection is done on an ongoing basis.