Vacant job

Do you want to work as the face of our customer service and help develop how we meet both current and future tenants?

We are now looking for two customer service representatives to join our team. The role involves a varied daily routine with daily customer contact. One of the positions also includes a specific focus on communication, digital content, and activities that make us accessible and attractive.

About the role

As a customer service representative, you will work in our reception and customer service area, meeting tenants through visits, phone, and digital channels.

For one of the positions, there is also an extended assignment within communication, where you work with digital content and activities that strengthen our service and our relationship with both current and prospective tenants.

You belong to the Customer and Business Support department and work closely with your colleague in customer service as well as in collaboration with other functions in the business. The shared responsibility is to provide professional service and create a positive customer experience.

Responsibilities

• Welcome visitors and manage the reception and telephone exchange
• Receive and close fault reports
• Handle keys/tags and key administration
• Mail handling and administrative tasks
• Responsible for dispatch and information to tenants
• Assist in customer surveys (NKI)

For the position with a communication focus, the following is also included:

• Update and publish content on the website and social media
• Work with communication and content in our channels
• Plan and execute activities and events

Are you the one we are looking for?

We are looking for someone who has:

• Upper secondary education, preferably with a focus on administration or service
• Valid driver's license (Category B)
• Experience in a service role
• Good ability to express yourself in Swedish, both orally and in writing
• Good knowledge of English
• Good computer skills (Office package or equivalent)

Merits:

• Experience from the real estate industry
• Experience with the business system Momentum
• Experience with web publishing (CMS), preferably SiteVision, and updating websites
• Interest in and experience managing social media
• Ability and interest in writing texts for information and marketing

We place great emphasis on your personal qualities. To function well in the role, we see that you:

• Are service-oriented – you enjoy meeting people and want to provide professional and friendly treatment every day
• Are solution-focused – you see opportunities and help the customer forward in a smooth way
• Have structure and planning skills – you can plan your day, prioritize tasks, and drive activities such as events
• Keep your cool in intense situations – you can handle multiple cases simultaneously while still providing good treatment
• Have a development focus – you want to contribute to improving methods, service, and customer experience
• Have an interest in communication – you enjoy creating content and reaching out with messages

What can we offer?

At Gislavedshus, we offer a work environment characterized by participation, influence over your own work situation, and openness. We give our employees good conditions for a sustainable working life by working health-promoting and creating a good balance between work and leisure. For us, it is important that our employees thrive, develop, and feel engaged in the results we achieve together. As an employee, you should feel secure and safe in your job.

In this position, you will have the opportunity to influence and shape the future customer experience. This autumn, we move into new premises with newly renovated welcoming reception and customer service areas.

Employment terms

Both positions are permanent full-time positions located in Gislaved. Start date as soon as possible or by agreement.

Application

Welcome to send your application to [email protected] by 2026-08-02.

Please state in your application which of the positions you are most interested in.

Do not wait with your application - we apply rolling selection.

Contact persons:

For questions about the position, contact the Head of Customer and Business Support, Mattias Björk, at 0371-56 67 00, from week 29.

Union representative Göran Öggesjö 0371-56 67 00.

About Gislavedshus

At Gislavedshus, we do the job together even if we have different roles and responsibilities. With our combined knowledge and experience, we reach our goals. We strive for constant improvement and our keywords are engagement, service and security. Our mission is to promote housing supply in the municipality. Our vision is to together offer safe and attractive housing and through dedicated staff give tenants high service and security in their homes. We believe that the meeting between people with different backgrounds and experiences gives rise to creative thoughts and ideas and that the interaction develops our business and our employees. As a company, we offer a variety of housing apartments where our tenants are given the opportunity to influence their housing.

We manage approximately 2,700 apartments as well as premises and garages. We are located in Anderstorp, Broaryd, Burseryd, Gislaved, Hestra, Reftele, Skeppshult, Smålandsstenar, and Tallberga. Approximately 4,400 of Gislaved municipality's inhabitants live with us, 25% of them are under 20 years old, and 51% of our apartments are located outside Gislaved's urban area.