Vacant job

Do you want to be part of an exciting journey and join a wonderful team working with digitalization, data analysis, and business development? Gemit Solutions is on an incredibly exciting development path, with the ambition to become the most recognized provider of platform solutions within self-service data science.

About the role

Gemit is expanding, and an increasing number of municipalities, water and wastewater companies, and process industries are choosing their data analysis platform, aCurve. At Gemit, speed and creativity are key words, both internally and externally in our work with customers. You will encounter a flexible and flat organization that values its employees, and you will become part of a wonderful, open, and welcoming community with a culture that fosters inspiration and development.

At Gemit Solutions, colleagues gather to develop the company forward, interspersed with coffee breaks to discuss everything under the sun. The team consists largely of civil engineers. In this role, you will work closely with the company's Key Account Manager (KAM) to structure, develop, and maintain the company's customer relationships. You will also ensure that customers get maximum value from the system during their critical startup phase.

We are now looking for you who have an engineering background and want to work more with customer relations, advisory services, and structure. Since the work requires technical understanding and the ability to work independently and quickly, we are looking for someone who is likely a civil engineer at heart. Experience with systems like Jira and Trello is a big plus. It is important that you can speak the same language as the customers to understand their needs and help them succeed. You should be a naturally structured, cheerful, and "crisp" person driven by bringing projects to completion.

What we offer:

• Good development opportunities in a growing and profitable company where you have great opportunities to influence and build structures.
• Opportunities for development in project management, digitalization, and long-term customer responsibility.
• Work with engaged and skilled colleagues in a hierarchical-free organization characterized by a pleasant and good work environment.
• Competitive terms with flexibility and the possibility of remote work by agreement.

Responsibilities

As a Customer Success Engineer at Gemit, you will take responsibility for customers after the business deal is completed. You ensure they get started correctly during their first year and act as the connecting link between the customer, product team, and development. As a valued employee at Gemit, you will:

• Drive and be responsible for the onboarding journey of new customers from handover to active use.
• Plan, coordinate, and lead customer-specific training, workshops, and webinars.
• Structure and build the customer journey operationally (e.g., in Jira and Trello) to keep track of all customer activities, module changes, and updates.
• Act as the customer's main point of contact, hold implementation projects together, and ensure they are driven to completion without stopping.
• Capture customer needs in daily work, demo new features/modules, and bounce commercial opportunities off to the sales team.

We are looking for you who

• Have a technical university education as a Civil Engineer (e.g., in Mechanical Engineering, Chemistry, Energy, Process, or similar).
• Have approx. 1–3 years of work experience from process industry, manufacturing, energy, or similar system-heavy environments where you have gained good system and process understanding.
• Have a genuine interest in digitalization and the ability to quickly get up to speed with new digital tools.
• Have a natural ability to create order, structure processes, and drive activities forward.
• Have very good knowledge of Swedish and English in both speech and writing.

Gemit Solutions' customer base has previously been predominantly within water and wastewater, but since customers are now streaming in from several new industries (such as energy and life science), your general civil engineering background and methodology are decisive, rather than specific water/wastewater competence.

As a person, you are:

• Structured and organized
• Communicative and relationship-oriented
• Curious and quick to learn
• Proactive and driving

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is requested upon application. We do not use cover letters as a selection method and therefore do not need them attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.