Vacant job

Job Description

Are you an engaged and solution-oriented person looking for a flexible part-time position?

We are currently looking for a Customer Advisor who wants to work 1–3 shifts per week, with the option of both half-days and full days.

In this role, you are the face of the company and handle communication via phone, email, and chat. Your main task is to provide first-class support, resolve customer inquiries, and proactively inform customers about our offers and products. You are expected to handle complaints professionally and ensure that every case is resolved efficiently. Daily duties also include registering interactions in our internal systems and collaborating with colleagues in other departments to ensure customers always receive the right assistance.

Working hours vary depending on customer opening hours. Shifts are available seven days a week, both during the day and in the evening. The assignment starts immediately or as agreed. You will be employed by Randstad, specialists in staffing solutions. As a consultant with us, you will receive a competitive salary, benefits, and collective agreement terms. Your consultant manager is always nearby and ensures you receive varied and developing assignments at different companies across various industries. At Randstad, your personal development is a priority, and you are offered a large network and activities. To ensure high quality in our processes and to match you with the right assignment, you will take a skills test tailored to your experience and knowledge. A background check will be conducted before employment, and a credit check may also be required.

We warmly welcome your application! Please note that we do not accept applications via email. Selection and interviews are conducted on an ongoing basis.

Questions? Feel free to contact us at [email protected].

At Randstad, it is important that all competence on the labor market is utilized. We welcome all applicants and strive for diversity.

Responsibilities

• Respond to incoming calls, emails, and chat messages from customers.
• Provide professional and friendly support to resolve customer inquiries and inform about offers.
• Handle customer complaints and ensure every case is managed effectively and professionally.
• Register and document customer interactions in the system.
• Provide product information and guidance to customers.
• Collaborate with other departments to resolve customer-related issues.

Qualifications

• Since this is a part-time position, you must be able to certify that you are studying at least 50% or have another primary occupation (employment with another employer).
• Ability to work full-time during the summer.
• Fluent in both spoken and written Swedish and English.
• High school education with passing grades.
• Ability to handle demanding situations calmly and professionally.
• Strong problem-solving skills.
• Team player with the ability to work independently.
• Good computer skills.
• Previous experience in service roles.

About the Company

Randstad

At Randstad, we know that everyone has a place in the labor market. With operations across the country and in all competency areas, we help people find a job that feels right, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a global leader in HR services, with the goal of becoming the world's leading and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.