Vacant job

Do you want to work in a company where quality, safety, and customer experience are the focus? Do you thrive in providing professional service, building long-term customer relationships, and being an important part of an engaged team? Then you might be the one we are looking for!

Baltic is a leading player in marine safety and develops products that make life on the water safer. We are now looking for a Customer Service Representative who wants to help develop our customer experience and grow with us.

About the role

As a Customer Service Representative, you are a key contact person for our retailers in the marine and sports trade, professional customers, as well as our own sales channels (B2B/B2C). You are responsible for providing fast, professional, and solution-oriented service, as well as ensuring smooth order processing from start to finish.

You will work closely with colleagues in sales, warehousing, logistics, and purchasing to create a first-class customer experience.

Your responsibilities

• Handle incoming customer inquiries via phone, email, and business systems
• Register, administer, and follow up on customer orders and deliveries
• Provide product advice and help customers find the right solutions
• Handle complaints, returns, and warranty cases
• Ensure correct product and delivery information
• Collaborate with warehouse, logistics, and other internal functions
• Update customer and product information in business systems
• Contribute to the improvement of routines and customer processes

Your profile

You are passionate about providing excellent service and thrive in a role where you can build long-term customer relationships. You are structured, detail-oriented, and have the ability to remain calm even when the pace is fast. As a person, you are positive, engaged, and enjoy working together with others towards common goals.

Experience from the marine industry or working with technical products is considered an asset. Knowledge of marine safety products, understanding of logistics and order flows, experience working in the Monitor business system, and experience in customer service for consumer products are also seen as merits. All these experiences and skills are a plus, but not a requirement.

Qualifications

• High school education in fields such as economics, administration, or similar
• Experience in customer service or order handling, preferably within B2B
• Very good proficiency in Swedish and English, both spoken and written
• A driver's license and a car are required to commute to the workplace

We expect you to have good IT skills and very good knowledge of Microsoft Office and Teams, as well as experience working in business systems.

Baltic is undergoing modernization, and digital development is very important. The company aims to run a modern and innovative customer service, which is why your knowledge of digitalization and development is highly valued by Baltic.

You will be offered employment with Baltic AB, starting immediately or as agreed.

Note: Due to summer holidays, response times to candidates may take slightly longer during weeks 28–32. Our recruitment process continues during this period, but response times may be somewhat longer than usual. Thank you for your patience and understanding!

About Baltic

Baltic is Europe's leading manufacturer of life jackets for both consumers and professional users. The company is headquartered in Sweden and sells its products in over 40 markets, primarily in Europe but also in Asia, Australia, and New Zealand.

What we offer

At Baltic, you become part of a stable and well-known company with a strong brand and high ambitions. Here you will work in an engaged organization where collaboration, development, and customer focus permeate the business. You will have the opportunity to develop together with the company and be part of the continued journey towards future marine safety.

Application

In this recruitment, BALTIC SAFETY PRODUCTS AB collaborates with OnePartnerGroup, and you are welcome to apply for the position via onepartnergroup.se.

Due to GDPR, we do not accept applications via email, but refer you to our website.

You show your interest by easily applying via our website. As a first step, shortly after you apply, you will receive an SMS and email from our AI colleague Sara (sender Kiku) with a link to answer some selection questions for the position, after which we will contact you via email or phone for feedback. We work with continuous selection and appointment, which means the position may be filled before the final application date.

The process will then include selection through interviews, tests, reference checks, and background checks for candidates who proceed to the next step based on matching the job's requirement profile. The tests are a tool to ensure a competence-based selection and to contribute to diversity, equality, objectivity, and a bias-free recruitment process.

For us, it is important to hear about your experience when you have applied for a position with us. Therefore, we send out a short survey when you have applied for the position and when the process is concluded.

For questions, you are welcome to contact Ebba Götberg at 072075995 or alternatively ebba.gö[email protected]

We look forward to receiving your application!