Vacant job

Your Role

You will be responsible for supporting and training care teams (primarily geriatrics, neurology, and stroke, but also psychiatry and municipal care) in the implementation and use of QUMEA's patient monitoring system.

As a Customer Success Manager, you will be the link between our technology and the healthcare staff. You play a key role in the deployment process, ensuring that QUMEA's solution is used correctly and creates real value for healthcare professionals and patients.

Your Responsibilities

• Support project managers and department heads throughout the entire implementation process.
• Prepare and conduct training sessions.
• Ensure smooth deployment, including close dialogue with the project manager responsible for technical deployment.
• Support existing customers and ensure QUMEA is used correctly.
• Receive and analyze customer feedback.
• Support the sales process by creating new offers and achieving sales targets.

Additional Responsibilities

• Support the creation and further development of training materials.
• Organize and conduct reference visits for potential new customers.
• Receive error messages and take corresponding action (troubleshooting).
• Collaborate with and support product management regarding new and further development.
• Contribute to QUMEA's fantastic workplace where innovation is driven through collaboration.

Your Profile

We are looking for someone residing in the Västra Götaland Region with several years of experience as a licensed nurse, preferably within geriatrics, neurology, stroke, or psychiatry, and who is passionate about improving healthcare through new technology.

• Proactive and solution-oriented with the ability to build trust with customers.
• Willingness to work on-site at hospitals, primarily within the Västra Götaland Region (VGR).
• Ability to communicate with department heads and operational managers (leadership experience is an advantage).
• Empathy and patience to support healthcare staff during QUMEA's implementation.
• Technical expertise to present QUMEA or troubleshoot configurations if something is not working as intended.
• Experience with Microsoft programs (Outlook, Word, PowerPoint, etc.) and Monday.com is an advantage.
• Excellent language skills in Swedish and English. German is an advantage.

Culture and Work Environment

At QUMEA, we believe our employees are our greatest asset. We foster a culture of innovation, collaboration, and respect where everyone feels involved in making a difference. Our team consists of passionate and skilled individuals who want to improve healthcare through artificial intelligence.

We value diversity and inclusion and are committed to creating a welcoming and supportive environment for everyone. We offer flexible work arrangements to help our employees balance work and private life, and we encourage continuous learning and professional development.

We also believe in recognizing and rewarding our employees for their hard work and contributions. We offer comprehensive benefits, including competitive compensation, flexible working hours, and a pension plan. We also hold regular team events and social activities to promote a positive and fun work environment.

Application

Does this sound like your dream job? Apply today – we look forward to receiving your application!

Selection and interviews are conducted on an ongoing basis. The position may be filled before the application deadline.