Vacant job

We are currently recruiting, on behalf of our client, a Customer Support Agent for their Service Desk in Jönköping.

Our client operates within the field of secure workplace identification, working towards fair competition and safe, socially sustainable workplaces. The Service Desk is a central part of the interaction with users.

About the role

As a Customer Support Agent, you will work together with a team handling incoming cases via phone and email. Contacts come from both Swedish and international users and often concern questions regarding identity documents, orders, and regulations.

Your responsibilities include:

• answering calls and emails from companies and cardholders
• reviewing photos, identity documents, and certificates
• processing cases according to established routines and rules
• working in multiple systems simultaneously to ensure cases are handled correctly from the start

The work varies between phone time and other tasks, but the inflow of calls is high and there is practically always a queue. However, the requirements for accuracy and correctness remain the same.

You will handle personal data and, in some cases, confidential information, making responsibility and quality central to the role. The team works together towards goals related to customer satisfaction and quality in case processing.

Who we are looking for

We are looking for you who have worked with customer support, customer service, or similar roles and feel confident in customer dialogue, even when questions are recurring or when the customer is frustrated.

You:

• enjoy talking on the phone, even under high pressure
• express yourself clearly and pedagogically
• have a calm and professional demeanor while solving the customer's problems efficiently
• thrive working in a structured manner and following regulations
• take responsibility for cases being handled correctly

It is meritorious if you have some form of higher education or are currently studying at a university. As a person, you are curious, learn quickly, and seek out the information you need by reading routines/instructions and consulting colleagues.

Language is an important part of the role. You have good skills in Swedish and English, both spoken and written. If you also master a third language, such as Polish, Ukrainian, or a related language, this is meritorious. The third language is primarily used in phone calls with users who have limited Swedish skills.

We also look for candidates who have experience working in some form of case management system and find it easy to adapt to new systems and ways of working.

Want to know more?

The assignment is full-time during the summer, with the possibility of full-time or part-time work after the summer, starting as soon as possible.

You will be employed by OnePartnerGroup and work on-site at our client's premises in central Jönköping.

If you have questions about the position or wonder how the process looks moving forward, you are welcome to contact Hanna Åstrand at [email protected].

In the consulting world, things often move quickly, so do not wait to submit your application as we review applications continuously and the position may be filled before the final application date. We do not accept applications via email due to GDPR.

When you become one of us

As a consultant with us, you will receive support from your consulting manager to succeed and thrive in your role. Your employment is covered by collective agreements, insurance, pension benefits, and wellness allowances – for us, it is important that you feel secure in your employment.

We look forward to hearing from you!