Vacant job

Do you want to work in a service-oriented role where service, technology, and structure meet? As a Service Agent at Bravida, you will hold a central position, keeping the flow between customer and technician intact.

About the Role

In the role of Service Agent at Bravida, you have a central position where you support customers daily via phone, email, and other communication channels. You are responsible for providing a professional and service-oriented approach in every interaction, whether it concerns an incoming question, a fault report, or an ongoing case. The role involves receiving and handling incoming cases, ensuring they are registered correctly in internal systems, and following up according to established routines. You work continuously with administrative tasks related to case management and act as a vital link between Bravida, colleagues, and customers. Through daily contact with various functions, you contribute to creating structure, clarity, and good service throughout the entire process.

Your Profile

To succeed in the role of Service Agent, we believe you have good computer skills and a knack for customer service. You have a good understanding of the Office package and are fluent in Swedish and English, both spoken and written. As a person, you are service-oriented, meticulous in your work, and thrive when juggling multiple tasks. You are unpretentious and driven in your work and development. Previous work experience in customer service is considered an asset.

Requirements for the position:

• Good computer skills
• Fluency in Swedish and English, both spoken and written
• For this position, you must undergo and pass the security clearance checks according to current regulations

Merits for the position:

• Work experience in customer service

About Bravida

Bravida is proud to deliver the feeling that everything just works. Their employees have built trust with their customers since 1922 and are the heart of the organization. Together, Bravida delivers the most energy-efficient technical solutions. With them, you have the opportunity to make a difference for a more sustainable future. Bravida values diversity and strives to create a safe and inclusive workplace where everyone feels welcome and appreciated. Your safety comes first, always.

Through internal training, Bravida offers development opportunities, and in a strong community, they help each other succeed. As part of the Bravida team, you will have the chance to develop both personally and professionally. Bravida is proud to be one of the leading companies in the industry in the Nordic region.

How to Apply

To apply for the Service Agent position, please apply via: https://www.framtiden.com/ (https://www.framtiden.com/). If you have any questions, you are welcome to contact recruiter William Henriksson: [email protected] (mailto:[email protected]) or call 070-015 13 85. We conduct ongoing selection, so welcome to submit your application today!

About Framtiden AB

At Framtiden, we work with both staffing and recruitment, and we want to make a difference in people's lives. We make a difference by helping people find the right job and the right colleague. We are specialists in recruiting the right talents to the right companies. Framtiden operates in seven locations in Sweden.

For the Service Agent position, you will be employed by us at Framtiden AB, with the possibility of a direct employment at Bravida.

Conditions

• Start: According to agreement
• Location: Värnamo
• Working hours: Mon-Fri 07:30-16:30
• Scope: Full-time