Vacant job

Are you a structured administrator with experience in customer support and case management? This could be your next job.

We are currently looking for a Back Office employee for a well-known technology company in Stockholm. Here you will have a central role in customer support, working with administration, case management, and operational support. The role suits you if you enjoy structure, have a strong service mindset, and thrive in a team where collaboration ensures smooth operations.

This position is a consultancy assignment through Futuria People. You will be employed by us but work on-site at the client's office in Solna. We are an authorized staffing and recruitment agency with collective agreements, insurance, and pension benefits. All questions regarding the position and recruitment should be directed to the responsible recruitment consultant at Futuria.

About the role

You will become part of the Back Office team, jointly responsible for handling administrative cases and supporting the business behind the scenes. The role involves close collaboration with technical specialists and internal colleagues, as well as some contact with customers.

Key responsibilities include:

• Handling incoming cases via case management systems
• Registering and administering cases and certificates
• Handling invoicing and credit notes
• Registering new customers and facilities in the systems
• Supporting technical specialists in their daily work
• Handling customer cases via phone and email as needed
• Assisting with planning and coordination of assignments

Phone duties are a minor part of the role but may occur when customer support needs relief.

We are looking for someone who

• Has experience in administration, customer support, or a similar role (experience in financial administration is a big plus)
• Is proficient in working with various IT systems
• Has experience in case management or administrative follow-up
• Has experience in administrative work involving invoicing and credit notes
• Is meticulous and structured in your approach to work
• Is service-oriented and enjoys supporting both colleagues and customers
• Has good communication skills in Swedish, both verbal and written

Merits

• Experience with invoicing or financial administration
• Experience working in case management systems
• Experience from technical organizations or similar operations

What we offer

• A varied administrative role in a stable business
• A team with good cohesion and close collaboration
• Opportunities for development within administration and customer support
• A workplace with clear processes and structures

Additional information

Start: Immediately
Hours: Full-time, 07:30–16:00
Location: Stockholm, Solna
Duration: 6 months with possibility of extension

Please submit your application as soon as possible, as selection and interviews are conducted on an ongoing basis.

The recruitment process is handled by Futuria People, and all questions should be directed to the responsible recruitment consultant. Casper Byström [email protected]

Does this sound like you, or do you know someone who would be a better fit? Feel free to refer them.

Interviews are held on an ongoing basis; we welcome your application today.

Futuria is an authorized staffing and recruitment agency with collective agreements, insurance, and pension benefits. We have been recognized with the Gasell Award 2025, as well as awards and finalist placements at the Recruitment Awards, where we were named Recruitment Agency of the Year 2023.