Vacant job

Do you want to work in customer service that makes a difference – where every customer contact is an opportunity to create value? We are looking for you who are driven by helping customers, finding solutions, and working with advisory sales.

About Us

Through innovative and sustainable solutions within energy and public services, we create a simpler and more sustainable everyday life for our customers. We are approximately 900 employees working together in areas such as electricity grids, electricity trading, water, district heating, waste, broadband, biogas, and energy services. The customer front is the hub of the customer relationship, and our mission is to create customer meetings that exceed expectations. Here, we work together, develop our competence, and help each other succeed.

About the Role

As an advisory salesperson at the Customer Front, you will become an important part of an engaged team and a key contact point for the Technical Works' customers. You will assist customers via phone, email, and chat, creating a secure and professional experience in every interaction. The role involves both service and sales. You listen to the customer's needs, provide advice, and present solutions that create value.

The role includes among other things:

• Providing service and advice to our private and business customers
• Actively working with sales and upselling
• Identifying customer needs and recommending the right products and services
• Handling questions regarding contracts, invoices, prices, and services
• Working with customer cases and simpler investigations

At the beginning of your employment, you will receive a thorough introduction where you will learn about our areas of operation, products, and working methods to feel confident in the role.

About You

We are looking for someone who enjoys meeting people and thrives in a role where service and sales go hand in hand. You are motivated by creating good customer experiences and enjoy finding solutions that fit the customer's needs.

To succeed in the role, we believe you:

• have experience in customer service, sales, or advisory work
• are confident in dialogue with customers and enjoy building relationships
• are driven by sales and see the opportunity in every customer contact
• are solution-oriented, curious, and take responsibility
• thrive with a high pace and working towards set goals
• are flexible, proactive, and collaborate well with others
• have good computer skills and learn new systems easily

You do not need specific education, but a high school diploma or equivalent is required.

You express yourself fluently in Swedish, both orally and in writing, and have good knowledge of English. Additional languages, such as Arabic, Farsi, Kurdish, or Somali, are meritorious. We place great importance on your personality and are looking for you who want to develop future customer meetings together with us.

Other

Start Date: According to agreement

Location: Brogatan 1 in Linköping, beautifully located next to the Stångån river

Scope: Full-time

Working Hours: Office hours, weekdays 8:00-17:00

Start: Fixed-term employment for 6 months as a consultant via OnePartnerGroup, with good opportunities for extension and eventually transitioning to direct employment with Tekniska Verken.

This recruitment is carried out in collaboration with OnePartnerGroup. If you have questions, you are welcome to contact the responsible recruitment consultant and consulting manager Julius Danielsson at: [email protected] or alternatively 0730-464173.

Please note that due to GDPR, we do not accept applications via email. All applicants will receive an initial response within two weeks from the date the application was received. If you have not received a response within two weeks, please check that emails from us have not ended up in your spam folder, and that you have provided a correct email address in your profile with us.

Our recruitment process consists of the following steps: Phone interview, competency-based tests measuring problem-solving ability and personality (total time approx. 45 minutes), in-depth interview, reference checking, background check, and customer interview.

Selection is ongoing, so do not hesitate to submit your application today, we look forward to receiving it!