Vacant job

Do you want to lead people, build strong customer relationships, and help develop both the business and the team?

This is a role for you who thrives on combining leadership, customer focus, and business acumen. As Customer Center Manager, you will have the opportunity to influence the development of the business while leading and inspiring your team towards common goals.

About the Role

As Customer Center Manager, you have overall responsibility for the daily operations of the customer center. You are responsible for sales, customer relations, personnel, and results, while ensuring that customers receive a top-class service experience.

In this role, you work closely with both customers and employees, becoming a key figure in creating a customer center where people thrive, develop, and succeed together.

The position is a permanent full-time role (100%) starting with a 6-month probationary period. Start date to be agreed upon after the summer.

Your Main Responsibilities

• Lead, coach, and develop the employees at the customer center.
• Drive sales and develop both new and existing customer relationships.
• Be responsible for budget, results, and business monitoring.
• Ensure high customer satisfaction and a first-class customer experience.
• Actively work with local market development and business development.
• Monitor key performance indicators and implement improvement measures to increase profitability.
• Ensure that operations are conducted in accordance with current safety, quality, and environmental requirements.
• Be responsible for planning, staffing, and the daily operations of the customer center.

WHAT WE ARE LOOKING FOR

We are looking for someone who:

• Has experience in leadership and personnel responsibility.
• Has documented experience in sales and customer handling.
• Has good business understanding and experience with budget and result responsibility.
• Thrives in a role that combines operational work with strategic thinking.
• Has good knowledge of Swedish and English.
• Is comfortable with IT systems and has experience working in business systems.
• Has a valid driver's license (Category B).
• Experience from the construction, industrial, or rental industries is an advantage.

To succeed in this role, we believe you are a person who gains energy from working with people. You are a present leader who creates engagement, builds strong teams, and is motivated by seeing both employees and the business develop.

You have a natural customer focus, are unpretentious in your approach, and thrive in an environment where collaboration, responsibility, and business professionalism go hand in hand.

About Ramirent

Ramirent is one of Europe's leading players in machinery rental and services for the construction and industrial sectors. With a focus on safety, sustainability, and customer benefit, we help our customers carry out projects in an efficient and responsible manner.

At Ramirent, you become part of an organization that values collaboration, development, and entrepreneurship. Here you will have the opportunity to influence operations and develop together with engaged colleagues.

Selection is ongoing, and the position may be filled before the application deadline. We welcome your application today!