Vacant job

Job Description

As a Junior Service Agent, you will become a key person helping users throughout the organization with everything from technical challenges to permissions. The department handles all types of cases related to IT, telephony, and business systems – for example, fault reports, orders, user support, inquiries, and permission management.

We are looking for someone at the beginning of their IT career who loves customer contact and is passionate about helping others. Customer contact is largely conducted via phone and digital channels, where issues vary. You thrive on solving problems, searching for information, and above all, communicating – both with end-users and your colleagues in the support team. All cases are documented continuously in our case management system.

Working Hours: Working hours are currently scheduled Monday to Friday, split into two different shifts (07:00–16:00 and 08:00–17:00), but may be adjusted according to business needs.

Main Responsibilities:

• Provide first-class support via phone and remote control.
• Register, categorize, and resolve or escalate cases in the case management system.
• Closely collaborate with other service desk agents and support technicians in the IT organization.

Required Qualifications

• Active Directory / Azure AD
• Microsoft Windows 10/11
• Microsoft Office 365 & Teams
• Experience working in case management systems and remote control tools
• Proficient in using the phone and computer as your primary work tools
• Ability to communicate fluently in Swedish, both verbally and in writing

Personal Attributes

• Curious and Driven: You want to develop within IT and are not afraid to tackle new systems.
• Communicative & Service-Oriented: You have good social skills and always put the user first.
• Solution-Oriented & Analytical: You are good at listening to problems and logically figuring out the next steps.
• Flexible: You thrive in a changing environment and enjoy collaborating with others.

Other Information

• Contract Period: Start in early July 2026 for an initial duration of approx. 11 months (good opportunities for extension up to an additional 6 months).
• Work Location: Eskilstuna

Your Application

Does the role sound interesting and suitable? If so, apply immediately as we are interviewing continuously and the position may be filled before the application deadline.

We can only receive and process your application by registering your CV in our portal. In accordance with GDPR, we cannot accept applications via email. We look forward to receiving your application! This assignment is part of Quest Consulting's staffing services.

About Us

Quest Consulting is an authorized consulting company with collective agreements, insurance, wellness programs, and pension benefits. We specialize in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal collaboration partner, which is why it is so important for us to work according to our core values: Personal, Innovative, and Professional.