Vacant job

Do you want to create excellent customer experiences in a technical environment while using your Norwegian on a daily basis?

We are now looking for a Norwegian-speaking Customer Support Specialist to join our client's dedicated support team. Here, you will play a key role in ensuring smooth, professional, and efficient customer experiences for clients in both Norway and Sweden.

You will have the opportunity to work in a hybrid model (2 days in the office / 3 days from home) based at the office in Stockholm.

About the role

In this role, you are a vital part of the client's support team, handling incoming inquiries via chat, email, and phone (the majority of interactions occur via chat and email).

You will work with a wide range of products on a platform where approximately 90% of cases are technical in nature, ranging from simple "how-to" questions to more advanced troubleshooting.

Your responsibilities

• Assist customers via chat, email, and phone with fast, professional service
• Troubleshoot and guide customers through the system, resolving technical issues
• Handle questions related to subscriptions, invoices, and product usage
• Document cases in CRM/systems
• Identify bugs and collaborate with the development team when necessary
• Ensure high quality and work towards set SLAs and KPIs
• Contribute improvement suggestions to develop processes and the customer experience

We are looking for someone who

• Speaks and writes fluent Norwegian and English
• Has experience in customer service, preferably in technical support
• Has experience troubleshooting software/systems (coding skills are not required, but a good technical understanding is)
• Is structured, takes ownership, and drives cases from start to finish
• Thrives working towards goals and KPIs
• Is solution-oriented, humble, and collaborative

We also believe you are

• Curious and eager to develop within both technology and customer experience
• Social, energetic, and confident in customer interactions
• Accustomed to working with B2B customers

About the team & offer

• You will become part of a team of approximately 18 people with various product competencies
• Hybrid work: 2 days in the office (Tuesday & Wednesday), 3 days from home
• Office hours: Monday-Friday 08:00-17:00

Other details

• Start: Immediately
• This is a consulting assignment initially for 6 months.

We look forward to receiving your application!

How to apply?

We receive applications via our website where you register your CV by clicking the "Apply" button at the bottom of the ad. We review applications on an ongoing basis, and the position may be filled before the application deadline. If you have any questions, they will be answered by the recruitment manager, Klara, at [email protected]

We look forward to reading your application!

Being a consultant at Hero – more than just an assignment

At Hero, you are never "just a consultant". You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair conditions, and development that feels real.

When you work with us, you gain security, freedom, and access to some of the most exciting assignments in the Stockholm area. But just as importantly: you get a partner who sees you, follows up, celebrates successes, and supports you all the way.

We place great emphasis on matching the right person to the right assignment – not just based on competence, but also on values, drive, and personality. Because when it clicks, magic happens.

Welcome to Hero!