Unit Manager for Customer Center – Make a difference every day

Do you want to contribute to Region Skåne's vision, hope for the future, and quality of life for everyone living and working in Skåne through your leadership?

As a manager in Region Skåne, you are part of the public sector. The strength of our leadership is found in collaboration with fellow managers and your direct superior. Together with your employees, you create engagement, achieve results, and drive development.

About Common Service Function and Customer Center

Common Service Function is a business area within Regionservice, tasked with delivering services in the areas of finance, HR, and Customer Center. Together, we are one of Sweden's largest Administrative Service Centers with approximately 400 employees. Our goal is to make a difference and be perceived as a leading actor that creates the best value. Our administrative processes should free up time and resources for Region Skåne's core activities, thereby benefiting the citizens of Skåne.

With a clear customer focus, we work strategically to develop our service and organization. We are at the forefront of digitalizing work methods and building knowledge about new technology that enables the automation of more administrative tasks. For us, it is crucial to be able to attract and retain employees who wish to develop in line with our vision and values.

The Customer Center exists to provide our customers with a simple and clear entry point, 24/7, 365 days a year. Our customers are Region Skåne's operations as well as our citizens. Our goal is to ensure quality, consistency, and efficiency in customer interactions. We are in an exciting phase of development where digitalization, automation, and future services are in focus. Today, we are approximately 130 colleagues located at Medicon Village in Lund. The operations are divided into four different units that perform support and administrative services.

Read more about what it is like to work as a manager in Region Skåne here: Leadership that makes a difference - Region Skåne (https://www.skane.se/jobb-och-utbildning/jobba-hos-oss/utvecklas-med-oss/ledarskap-som-gor-skillnad/)

Responsibilities

We are currently looking for a Unit Manager for one of our four units within the Customer Center. This is 1 position.

As a Unit Manager, you lead a task-driven operation with around 60 assignments within telephone support and administration. The unit works to secure more assignments that can free up time for healthcare. We have close contact with the task providers and work for continuous efficiency and development of the assignments. The unit has approximately 30 employees, and you have two team leaders to assist you. You report to the Area Manager and are part of the management group for the Customer Center.

As a manager leading employees, you steer your operations in the expected direction towards the business goals. The engagement of your employees is crucial for success in your assignment, and you value coaching, giving feedback, evaluating performance, promoting collaboration, and creating a good work climate. Together with your employees, you develop the operations through efficient working methods with high quality and follow up continuously for learning and further development. You have employer and management responsibility covering employees, operations, and economy.

You are also driving an active development work focused on efficiency, digitalization, and future customer meetings. You work strategically to improve work processes, strengthen the operation's capacity, and contribute to continuous improvement work. The work involves many contact surfaces both within and outside the region. An important part of the role is to create a work environment characterized by clarity, motivation, and security.

Qualifications

We are looking for you with a secondary education and work experience considered relevant. You have experience as a leader, and previous managerial experience with responsibility for operations, economy, and employees is highly meritorious. You have experience leading successful development projects, preferably within administration and telephone support.

As a Unit Manager, you are responsible for delivery to the customer, and therefore you also need experience from customer dialogue with responsibility for following up on delivery and customer satisfaction. You are comfortable with and have experience working in various systems. The position requires good knowledge of Microsoft 365 and good knowledge of Swedish in both speech and writing.

As a person, you are curious, engaged, and have a positive attitude. You work in a goal-oriented manner and are spurred by keeping the set schedules. Furthermore, you have a coaching leadership style and are happy to share your knowledge. You are also unpretentious, communicative, and have the ability to build and maintain good relationships.

Managers in Region Skåne are expected to lead by example by putting Region Skåne's values into practice: welcoming, driving, caring, and respect. This means that leadership should be characterized by trust, a holistic view, and continuous development. You are reliable, act with integrity and humility, promote dialogue and inclusion, and create conditions for engagement. Great importance is attached to personal suitability.

Employment Information

Employment type: Permanent position.
Duration: Permanent.
Start date: According to agreement.

About Region Skåne and Regionservice

Region Skåne exists so that everyone living in Skåne feels well and has hope for the future. Through borderless collaborations and care, the best conditions are created for a healthy life in business, public transport, culture, and healthcare in Skåne. Together we make life more possible.

Regionservice is Region Skåne's service administration with responsibility for meals, facility maintenance, interior and textile services, as well as administrative services within finance and HR. We also perform patient transport within the hospital area and transport various types of goods throughout Skåne. Working with service solutions for healthcare in Region Skåne is a large and challenging task. We are 2,400 engaged, competent, and proud colleagues whose operations together turnover approximately 2.4 billion SEK annually. Our most important task is to give the Skåne healthcare system the best conditions so that patients receive good and safe care.

On https://www.skane.se/ledigajobb (https://www.skane.se/ledigajobb) you can see in which stage Region Skåne's recruitments are and how many people have applied for the positions.

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