Vacant job

Are you ready to take the first step in your career and become part of an engaged team? As a Customer Service Representative at Telia in Norrköping, you will have a developmental role within service and sales – where you grow every day and gain lifelong experiences. You will work alongside driven colleagues who support and motivate each other, and you will have the right conditions to develop in your professional role. Does this sound like your next challenge? We welcome you to apply!

About the Role

This is a full-time position where you will be employed by Bravura and work as a consultant at Telia. You will receive a secure employment with us while having the opportunity to develop within one of Sweden's leading telecommunications companies.

As a consultant at Bravura, you will have a dedicated consultant manager who supports your development, checks in on how you are thriving in your role, and is available as support throughout the assignment. We actively work on your development and provide you with good conditions to grow – both within the assignment and further in your career.

The assignment is initially for 12 months, with very good opportunities for extension or transition to employment at Telia for the right person.

About the Company

Telia Company is a communications company within IT and telecommunications. They help businesses and private individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connection in the best networks and continues to invest in a more digital and sustainable society.

Digitalization has connected people, allowing us to talk, listen, watch, read, and share opinions, almost wherever we are in the world. Nations, businesses, and individuals meet across borders and continents, day and night, year-round. Telia Company provides the foundations of the digital society, which are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

Responsibilities

In the role of Customer Service Representative at Telia, you are the customer's first point of contact and a key part of creating a positive experience. You handle incoming calls from private customers and assist with inquiries regarding invoices and payment solutions.

The role involves more than traditional customer service – you actively work to understand the customer's needs, provide advice, and guide the customer to solutions that create long-term value. The role also involves responding to customers via text, where it is important to communicate effectively. You will develop your dialogue skills in your daily work by presenting holistic solutions to customers.

You will become part of a team where personality, engagement, and the desire to develop are highly valued.

• Handle incoming calls and support customers with their cases
• Analyze needs and provide advice that creates value for the customer
• Actively work to develop customer dialogue and identify relevant solutions

Education, Experience, and Personal Qualities

• Completed upper secondary education
• Experience from service, customer contact, or sales
• Fluent in Swedish (written and spoken) and have good knowledge of English

To thrive in this role, you are someone who wants to develop and dares to challenge yourself in your professional role. You have natural drive, are engaged in interactions with people, and enjoy a role where you take responsibility and influence results.

You do not need extensive sales experience – the most important thing is that you are curious, courageous, and willing to take the next step in your development. We also believe you contribute maturity, professional handling, and a willingness to collaborate in a team.

At Telia, you will encounter an inclusive culture where different perspectives are valued and where you have the opportunity to grow – both in your role and as a person.

Other Information

Start: September 14
Location: Norrköping
Salary: Base salary + commission

Criminal record check and credit check are conducted in this process

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with rolling recruitment, which means we take down the advertisement when enough candidates have applied. If you become a candidate for the position, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we conduct rolling recruitment.

We look forward to receiving your application!

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