Vacant job

Are you service-oriented, technically interested, and experienced in support? We are now looking for a Technical Customer Support Specialist for a leading international company in the IoT and telecom industry.

About the role

In this role, you are responsible for delivering high-quality technical support to corporate customers. You work proactively to identify and resolve issues, perform troubleshooting, and ensure stable operation of customers' IoT solutions. Customers use the company's services as the foundation for their connected products, which places high demands on availability, quality, and functionality.

The support team is staffed 24/7, meaning work according to a rolling shift schedule, including days, evenings, nights, and weekends. Broadly, the schedule consists of an 8-week rotation, where 4 of these weeks are normal daytime Monday to Friday, one of these weeks is an on-call week, and four weeks are used to work three shift rotations. One rotation is Morning, Morning, Afternoon, Afternoon, Night, Night, off for 3 days. The work is performed on-site at the company's office in Karlskrona.

As part of the recruitment process, background checks, security clearance, and health checks may occur.

What we offer

• An opportunity to join an international company with enormous development possibilities. If you show initiative here, there are good opportunities for long-term employment. All of our previous consultants have been hired permanently.
• A thorough introduction process where you will get a clear insight into the company and the role.
• A dedicated consultant manager who will guide you in your development throughout the employment process.

Responsibilities

• 24/7 technical customer support.
• Monitoring of core and international traffic.
• Customer contact with technical troubleshooting.
• Incident management, problem management, change management.
• Reporting and follow-up of relevant KPIs.
• Documentation of routines and processes.

We are looking for someone who

• Has a genuine interest in technology and gains energy from helping others with your skills.
• Has experience in service or customer support, preferably within IT.
• Is fluent in English and Swedish, both verbally and in writing.
• Has the possibility to be on-site within one hour during on-call shifts.

It is an advantage if you have

• Work experience from a similar role within telecom, IT, and troubleshooting.
• Experience with IoT (Internet of Things).
• Experience with APIs and SQL.
• Understanding of network protocols such as TCP/IP, DNS, DHCP, and routing principles.

To succeed in the role, you have the following personal qualities:

• Helpful.
• Organized.
• Responsible.
• Intellectually curious.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.