Vacant job

• You will handle more complex customer cases and develop your problem-solving skills.
• You will become part of a stable company with a global footprint that simultaneously focuses on innovation and change.
• You will have the opportunity to develop your technical competence, including working with Salesforce and other business systems.
• Our client is willing to wait for the right person - we take your notice period into account.

As a Customer Service Representative, you are the company's first point of contact for corporate customers and are responsible for creating a positive customer experience. Your responsibilities include:

• Answering questions via phone and email regarding cash-in-transit, deliveries, and orders.
• Handling and managing cases in Salesforce.
• Collaborating with internal departments to resolve customer issues.
• Representing the company with a high level of service awareness and professionalism.

• Currently work in customer service - using phone, email, and/or chat as tools in your role.
• Have at least 2 years of experience in customer service.
• Are familiar with working with the Office suite, especially Excel.
• Have a completed upper secondary education.
• Fluently master Swedish and English, both spoken and written.
• Enjoy working 100% on-site in Rotebro together with your team.

Meritorious: Experience with Salesforce, IFS, or similar systems.

Personal qualities: You are communicative, service-oriented, and thrive in a high-paced role where the phone is your primary tool.

The company is a market-leading player in cash management and cash-in-transit services with a global footprint. Their headquarters are located in Rotebro and offer a modern and pleasant work environment in bright, newly renovated premises near the commuter train station. Commuting options from both Stockholm and Uppsala are excellent. For those who drive a car, free parking is offered as well as the opportunity to charge electric vehicles free of charge.

Here you work together with approximately 80 colleagues at the headquarters, of whom about 25 belong to the customer service team. The environment is characterized by a social and welcoming atmosphere with a strong focus on collaboration and well-being. In addition to a well-equipped gym, various joint activities are offered that contribute to a strong team spirit.

The company is known for its stability and long-term vision while being characterized by dynamic development and constant change. This unique combination makes it an attractive employer for you who seek opportunities to grow and develop in a secure and professional environment.

• Scope: Full-time 40h/week.
• Employment type: Favorable consultancy agreement via OIO.
• Start: Immediately, taking notice period into account.
• Working hours: Office hours according to schedule, weekdays without holidays.
• Location: 100% on-site in Rotebro, north of Stockholm city.
• Benefits: Consultancy agreement with fixed monthly salary, wellness allowance, advance vacation, and pension.

A thorough background check will be conducted prior to the possibility of this assignment.

Ready to take the next step? Send your application today! Selection is ongoing. Contact person: Anna Edlund ([email protected])

Our passion is to help you find the right role and workplace. We are also aware that you are picky and choose carefully before taking the next career step, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, hassle-free employment conditions and present leadership, we subsequently work actively with your engagement and development. In this way, we strive to become a clear career partner for you. We are as picky as you are.