Vacant job

Are you a service-oriented person? Do you see solutions when others see problems and want to take the customer experience to the next level? Then we welcome your application today! We are currently looking for a Customer Service Representative for one of our popular clients in Liljeholmen who will work towards the Finnish market.

About the role of Finnish-speaking Customer Service Representative

We are looking for you who will work in an exciting and challenging customer service role and be part of a Nordic team. You will work towards the Finnish market but also support the others when needed. Therefore, it is required that you are fluent in Finnish and Swedish and have good knowledge of English. You will have several points of contact and receive cases mostly via email but also some via phone. In the team, there are approx. 15 colleagues who all support and help each other. You will have an important role as the company's face and you are responsible for customer contact and ensure that incoming cases are handled from start to finish.

This is a 12-month consulting assignment starting in Sep/Oct with a chance of extension. You will be employed by us at The Place and work at the client's company. Working hours, full-time, Mon-Fri. You also have the opportunity to work from home a couple of days a week. The company is located in Liljeholmen.

Responsibilities

• Receive cases via email and phone
• Handle product questions, returns, and complaints
• Register cases in various business systems
• Order follow-up
• Handle invoices and credit notes
• Other administration

Your background

• Previous experience in customer service and/or administration
• Fluent knowledge of the Finnish language
• Fluent in the Swedish language
• Very good knowledge of English in speech and writing
• Good system familiarity and knowledge of the Office package
• Knowledge of the business system SAP is meritorious

Personal

For this position, we place great emphasis on your personal qualities. We are looking for you who are service-oriented, fearless, and driven. You have good cooperation skills and can handle several different tasks and have an eye for detail. Furthermore, you are structured, responsible, and flexible and have a good technical understanding and can quickly get into new systems. Of course, you are also a positive and supportive colleague who contributes to a good atmosphere and helps where needed.

Working Hours/Duration Consulting assignment via The Place for 12 months with a chance of extension. Start: Sep/Oct Working Hours: Mon-Thu 8:00-16:30 and Fri 8:00-16:00.

Interested in the position? Apply for the position today. We work with a rolling selection and the position may be filled before the last application date.

The Place – Where happy work happens

Does this sound interesting and do you still want to apply for the job? Great – you who manage to secure the spot will also become part of The Place! As an employee at The Place, you are offered competence networks, mentorship, and secure conditions. At The Place, you have a Worklife Partner who is interested in following and developing your working life over time.