Vacant job

Do you want to work in a socially important role where you combine technology, customer contact, and responsibility? Do you want to contribute to sustainable water and wastewater solutions in a growing Sundbyberg? We are now looking for a Customer Service Engineer who wants to help develop our operations.

About the Role

As a Customer Service Engineer (Water and Wastewater) at Sundbyberg Waste and Water, you will have a central role in handling new connections and customer cases related to water and sewage.

You will act as a key link between property owners, developers, and internal functions, ensuring correct connections, accurate billing, and clear communication regarding water and wastewater issues.

The role involves many contact points and requires you to manage several parallel cases in different stages – from the initial inquiry to the completed connection. You will also contribute to developing working methods and creating structure in a changing organization.

Your Responsibilities

In the role of Customer Service Engineer (Water and Wastewater), you will work with both technical and administrative tasks.

Your main responsibilities include:

• Informing property owners about infrastructure fees, calculations, and tariffs.
• Handling consultations with property owners regarding the placement of connection points. Follow-up and documentation in the case management system (Lime).
• Participating in customer, municipal coordination, construction, and pulse meetings.
• Quality assurance and review of materials for dispatch, maps, etc.
• Administrating construction water during establishment (connection point location, invoicing, etc.).
• Advising on: connection questions (installation solutions, LTA, water meters, etc.), infrastructure fees, subdivisions, water and wastewater tariffs, compliance with ABVA, Water Services Act, and technical issues.
• Setting up properties and customer information in billing and case management systems (Future and Lime).

Your Profile

To succeed in this role, we are looking for someone with:

• Relevant education, such as a Water and Wastewater Engineer degree, a University College Diploma (YH) in Water and Wastewater, or equivalent experience.
• At least 2 years of experience in similar work.
• Good knowledge of water and wastewater systems and general knowledge of water and wastewater legislation.
• Good skills in MS Office.
• Good proficiency in Swedish, both spoken and written.

It is an advantage if you have:

• Knowledge of water and wastewater installations and technology.
• Experience with systems such as EDP Future and Lime.
• Experience with GIS or mapping tools.

Personal Qualities

We are looking for someone who is structured and has the ability to plan, organize, and prioritize their work efficiently, while being meticulous with documentation and follow-up. You are self-motivated and proactive, take responsibility for your tasks, and drive work forward with a solution-oriented approach.

You are communicative and clear in your dialogue with others, and have a good ability to explain complex issues in a pedagogical manner so that the message gets across. Furthermore, you possess personal maturity and confidence, allowing you to handle various situations professionally and stand firm in decisions when necessary.

To thrive in this role, we also look for a strategic mindset where you see the big picture and understand long-term consequences, combined with strong collaboration skills and the ability to build trusting relationships both internally and externally.

What We Offer

Here, you will have the chance to make a real impact in an organization that creates social value every day. We offer a modern workplace with short decision-making paths and great opportunities to shape your own role and SAVAB's future working methods. You will become part of a competent and helpful organization where collaboration is a natural part of everyday life.

The position is a permanent full-time employment located in Sundbyberg.

Your Application

In your application, we ask for a CV and a cover letter. Selection and interviews are conducted on an ongoing basis, and the position may be filled before the application deadline of August 16.

SAVAB collaborates with Adecco for this recruitment. Please contact the responsible recruitment consultant, Anette Eriksson, at [email protected] for any questions regarding the recruitment process (Note: vacation June 25 - July 3, July 13 - August 5). You can also contact Business Area Manager Crister Backström at 08-518 336 71 or [email protected].

We look forward to receiving your application!

Sundbyberg Waste and Water AB (SAVAB) is a municipal company whose mission is to sustainably deliver drinking water, manage wastewater, and handle municipal waste. The company is also responsible for sustainably collecting waste from the city's residents and customers. Responsibilities include constructing, owning, managing, and maintaining all of the city's water and wastewater-related facilities, such as pumping stations, pipe networks, and stationary vacuum systems. The company has its own operations organization that performs everything from meter replacements to renovations in-house. The company thus plays a vital and active role in contributing to the sustainable development of the city.

Keywords: Water and Wastewater, Customer Service Engineer W&W, W&W Engineer, SAVAB, Sundbyberg, Adecco