Vacant job

Do you want a central role where you can combine customer service, administration, and coordination in a growing business? Then this might be the job for you.

We are now looking for a Customer Service Assistant who wants to be the hub between customers, production, and internal functions. You will be responsible for administering existing customers and ensuring that customer needs are handled in a professional and efficient manner.

About the role

In this role, you will register and administer customer orders in the company's system, coordinate deliveries, and ensure that customers receive correct information and feedback. You will have close contact with production managers and other internal departments to coordinate customer requests regarding deliveries, order status, and new products.

The role involves many points of contact and suits you if you enjoy coordinating processes, creating structure, and delivering high-quality service to both customers and colleagues. You are communicative, solution-oriented, and have the ability to build good relationships. It is an advantage if you have a business-minded and customer-oriented approach and enjoy identifying opportunities to develop customer relationships and create added value in the dialogue with the customer.

Responsibilities:

• Register and administer customer orders in the business system
• Handle calls and order follow-up
• Coordinate information between customers, production, and internal functions
• Provide customers with ongoing feedback regarding deliveries and desired delivery dates
• Administer invoices and payment documents in customer systems
• Set up and coordinate new products in internal and external systems
• Participate in team meetings and handle communication via email and phone
• Gather and compile information from different parts of the organization

We are looking for someone who

• Has experience in customer service, administration, or order management
• Is accustomed to working in various business systems and has good knowledge of Excel
• Communicates fluently in Swedish and English, both verbally and in writing
• Is a quick learner and flexible in your working methods
• Is service-oriented and solution-oriented
• Is open, positive, and enjoys making new contacts
• Takes initiative and is not afraid to contact different people to obtain information

Location: Helsingborg

Start: Immediately, according to agreement

Working hours: Daytime, 08:00–16:30

A driver's license and access to a car are required for commuting to and from work.

Application

We warmly welcome your application via the application link below! Applications are processed continuously and confidentially. Please note that we are unable to process applications received via email or other channels. For questions about the position, you can reach us on weekdays, 08:00–17:00, at 042-21 02 99. Read more about us at www.processbemanning.se (http://www.processbemanning.se).

About Processbemanning

Processbemanning AB is a specialized recruitment and staffing company. With headquarters in Helsingborg, we carry out assignments throughout Skåne. As recruitment consultants, we have several years of experience in recruitment and staffing. Through our methodology and our broad industry network, we can offer you as an employer qualified personnel solutions on both the collective and white-collar sides. As an employee with us, you have a secure employment with a collective agreement in an authorized staffing company. We have a large number of clients in Skåne, which gives us great opportunities to match your specific competence and profile with open assignments. Read more about us at www.processbemanning.se (http://www.processbemanning.se).