Vacant job

Jönköping Municipality is a large employer with hundreds of different professional roles. We are growing in line with the municipality's development, featuring more residents, more housing, and a wider range of services. We are always looking for new skills – colleagues with diverse backgrounds and experiences, united by the common drive to create a better municipality to visit, live, work, and call home.

We are now looking for a new colleague to join our Contact Centre. Here, we work every day to make it easy for residents and businesses to get help, find the right information, and move forward within Jönköping Municipality – whether the contact is made via phone, email, chat, or in person.

The Contact Centre is a crucial part of the municipality's accessibility and service. The work is characterized by a fast pace, multiple contact channels, and a strong focus on customer service, problem-solving, and digital guidance.

We are looking for someone who enjoys helping people, thrives in a changing environment, and likes working across multiple channels simultaneously. You are confident in your interactions with people, enjoy taking initiative, and are eager to contribute ideas and improvements to daily work.

About the role

As a Municipal Guide, you will meet people with a wide variety of questions and situations. You will guide, inform, and assist residents and businesses in a clear and professional manner.

The role involves switching between several different channels and tasks throughout the day. One moment you might be helping someone over the phone, the next you are guiding a resident through a chat, or welcoming visitors in person.

No two days are alike here. The pace varies, and you need to be comfortable prioritizing, collaborating, and quickly getting up to speed with new issues and working methods.

We continuously work on developing our working methods to create accessible and professional service for residents and businesses. Therefore, we are looking for someone who is curious, proactive, and enjoys contributing to development and improvements in everyday life.

Your responsibilities will include, among other things:

• Providing service and guidance via phone, email, chat, and in-person meetings.
• Helping residents and businesses find their way within the municipality's operations and services.
• Providing support regarding the municipality's e-services and digital solutions.
• Handling multiple cases and contact channels simultaneously.
• Working with various digital systems and operational tools.
• Contributing to professional customer service and a positive service experience in every interaction.

We are looking for someone who:

• Has a university degree in communication or service, or a similar field. Alternatively, you have several years of relevant experience that the employer considers equivalent.
• Has experience in service, customer contact, or guidance.
• Is confident in interactions with people and has a professional, solution-oriented approach.
• Has good digital skills and finds it easy to learn new systems and working methods.
• Is communicative and can easily adapt your approach and communication to different people and situations.
• Thrives in working across multiple channels simultaneously and can prioritize in a sometimes fast-paced environment.
• Is proactive and enjoys contributing ideas, new perspectives, and improvements.
• Has good collaboration skills and contributes to shared working methods.
• Is structured and responsible in your work approach.

You express yourself well in Swedish, both verbally and in writing, and are comfortable communicating in English as well.

What we offer

• A varied and developmental role where you make a difference for residents every day.
• Work in an operation with a high service focus and multiple contact channels.
• The opportunity to contribute to the future of municipal service.
• An engaged team where we support each other and learn together.
• A workplace where service, collaboration, and development are at the center.

Your position is located at the Contact Centre, which is one of three units within our Communications Department. Here, we work together to create clear pathways into the municipality and provide accessible, professional service for residents and businesses.

Want to know more?

If you have questions about the position, please feel free to contact Contact Centre Manager Caroline Laveklint, phone 036-10 21 69, [email protected].

If you wish to contact union representatives, you can find their contact details here: https://www.jonkoping.se/jobba-hos-oss/sa-soker-du-jobb-hos-oss/fackliga-foretradare-pa-stadskontoret (https://www.jonkoping.se/jobba-hos-oss/sa-soker-du-jobb-hos-oss/fackliga-foretradare-pa-stadskontoret).

We will conduct interviews continuously throughout the application period.

We look forward to receiving your application!

Jönköping Municipality strives to offer an attractive workplace that is free from discrimination and provides equal opportunities for all.

Regarding the recruitment process, we have decided on recruitment channels and marketing. We therefore kindly but firmly decline all inquiries regarding advertising and recruitment assistance.