Vacant job

Welcome to a job that actively contributes to strengthening Sweden's labor market! Our mission is to create public benefit by bringing together job seekers and employers. At the same time, we are committed to providing legally secure and equal service to our citizens. Together, we get Sweden to work! Do you want to join us?

Our Mission

On the national Support and Matching department, we provide remote service and support to job seekers. We work with several important areas of responsibility, such as matching, guidance, and counseling, as well as decisions on measures for job seekers. Our primary mission is to reduce the time spent in unemployment.

Our Workplace

We work together in an environment where collaboration and collegial support are central to creating a vibrant atmosphere. The location is the Swedish Public Employment Service office in Söderhamn.

Together, we work towards common goals and can always count on each other's support in our daily work. Our leadership style is results-oriented, with a close and coaching approach that encourages participation, motivation, and responsibility.

Role Description

We focus on job seekers, and in your role, you will be a key support for job seekers across the country, making a difference every day. The work requires curiosity and the ability to make complex matters simple. A central part of the role is matching job seekers with jobs and education, providing guidance, and making decisions on measures for our job seekers.

To succeed in this role, we see that you enjoy:

• Offering support and solving tasks effectively
• Interpreting and applying laws and regulations
• Making decisions
• Matching and guiding job seekers towards jobs and studies
• Working with job seekers primarily via telephone
• Handling scheduled assignments
• Navigating and working in multiple systems simultaneously
• Working towards set goals

Your employment begins with an introduction period where you will be well-equipped with the necessary skills to handle your future duties as a civil servant.

If you are ready to make a difference in this important public service mission within a developing and supportive organization, then the Swedish Public Employment Service is the place for you.

Basic Requirements for the Position

• Approved upper secondary education, verified by a certificate of completion, upper secondary diploma, or vocational upper secondary diploma

Alternatively

• Have worked at the Swedish Public Employment Service as an employment counselor, case officer, customer resource, handler, or service handler

And

• At least 2 years of work experience, combined work of at least 50% over a total of two years
• Very good knowledge of Swedish, meaning good ability to communicate orally and in writing, as well as high reading comprehension

Other Merits for the Position

• University/college education of at least 180 higher education credits (120 credits under the previous system)
• Worked for at least 1 year providing support and service to customers via telephone
• Worked for at least 1 year within the public sector
• Worked for at least 1 year in guidance towards jobs and/or studies

The public sector values guide us in our daily work. As an employee, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency.

More about public sector values

In addition to these qualifications, you must have the personal aptitude and suitability to work in accordance with the Swedish Public Employment Service's employee ethos.

Employees at the Swedish Public Employment Service:

• Take responsibility for their work performance and their contribution to the whole
• Adapt to change and unforeseen events
• Take initiative for development and contribute to improvement

Our Offer

The position is a permanent full-time employment starting with a six-month probationary period. Start date by agreement. Location is Söderhamn.

We offer favorable holiday agreements and the possibility of flexible hours in agreement with the employer (after completing an introduction of approx. 9 weeks). We also offer health care during working hours, a health care allowance, and the possibility to work remotely for part of your working time when the operations allow. Working hours are between 08:00-16:30.

Employee surveys show that working with us gives a sense of contributing to an important public service mission, being able to maintain a good balance between work and leisure, and being part of a community.

Read more about our organization and mission on our website https://arbetsformedlingen.se/om-oss (https://arbetsformedlingen.se/om-oss)

Application

Please submit your application no later than 2026-06-14.

Attach your CV where you specify the year, month, and duties for each employment, as well as certificates verifying the education requirements in your application.

It is important that you answer the selection questions in detail and truthfully, so that we get a clear picture of your experience. If requested information is not provided, you risk being excluded from the selection. You do not need to send a cover letter.

If you have protected personal data, contact the Recruitment Partner named in the advertisement for assistance with submitting your application.

The Swedish Public Employment Service applies an evidence-based recruitment process. You can read more about our recruitment process on our website Work with us - Swedish Public Employment Service (https://arbetsformedlingen.se).

Selection tests may occur in our recruitment process, and we will provide you with more information about the process via email after the application period has ended.

We work actively to be an agency free from discrimination. It is important to us that all competence is utilized, and we welcome all applicants. We view positively if you have knowledge of any of our national minority languages.

More about our organization and mission