Vacant job

Service Advisor in Tomelilla

Are you our next star? At Michelsens Bil, we are now looking for a new colleague to join our team in Tomelilla!

Do you want a fun, fast-paced, and inspiring job with us in the service market?

Here, you will work at a learning workplace in a great team, driven by our goal to provide customers with the best service experience!

At Michelsens Bil, you also gain the security of being part of a large company with collective agreements and good development opportunities within a culture characterized by Engagement, Respect, and Sustainability. We offer benefits such as appreciated employee discounts and a generous wellness allowance, as we value the health of our employees.

Job Description

As a Service Advisor, you are responsible for customer contact throughout the entire process, providing support and guidance. Our customers should feel that they have received professional treatment and excellent service before, during, and after their visit.

Your main tasks will include: booking customers, receiving the customer's car, pricing the work performed, and finally reviewing the completed work with the customer upon vehicle handover. You will also work with upselling, assess warranty claims, process customer complaints, handle insurance damages, and guide customers on technical issues. Therefore, we assume you have a strong interest in cars. In addition to your personal customer interaction, the computer and its systems are your primary work tools.

Qualifications

• You are aware of what good service entails.
• Ability to handle high stress levels.
• Previous experience from service roles.
• Completed upper secondary education.
• Good administrative skills.
• Computer proficiency and knowledge of the Office package.
• You have at least a Category B driver's license. Manual transmission is a requirement.
• Swedish language skills in both speech and writing, as well as English for reading manuals.
• Vehicle technical education.
• Experience working with Automaster, CABAS, ELSA, and ETKA.

Merits

• Documented experience in similar tasks.
• Strong interest and some experience from the automotive industry.
• Experience and knowledge of some of our brands (Volkswagen, Seat, Skoda, Audi).

Personal Attributes

You are passionate about service and always strive to exceed customer expectations. You are efficient in your work, take initiative, and have a flexible working style where you can work towards multiple goals simultaneously, even under time pressure.

It is important that you are a problem solver, as you will encounter different types of people and situations in this role. You are perceptive and know what you need to do to build a personal relationship with the customer and meet their needs.

Application

We will conduct rolling selections, which means the position may be filled before the final application deadline!

Michelsens Bil conducts, according to our current recruitment process in all recruitments, a check of CV, merit list, character references, and background checks before employment.

Applications are made solely through the form on michelsensbil.se

Questions about the position? Contact Aftermarket Business Manager Jon Nilsson at [email protected]