Vacant job

About Us
Techrytera AB starts recruitment with you. We are a staffing and recruitment company with specialized expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create accurate matches where the right competence meets the right need.

We believe that a really good match is not just about a job description – but about your experiences, your potential, and what you actually want to develop within. Therefore, we always start from the individual. By understanding your background, your driving forces, and your ambitions, we can connect you with assignments and roles at our clients where you get the right conditions to develop and make a difference.

Our goal is to build long-term and meaningful collaborations – both for you as a candidate and for our clients.

Job Description
To our client, we are now looking for an On-site Technician, Level 2.

Background/Assignment Description

The IT support team has a need for an on-site technician who can support video production/streaming as well as handle equipment in meeting rooms, etc., but also support the service desk with incidents/troubleshooting, orders, and questions.

The role of on-site technician primarily involves broadcasting digital and physical meetings, handling conference room technology and workplace technology, supporting the business before large meetings and external meetings, as well as case handling such as incidents and orders.

Role and Responsibilities

The assignment includes the following tasks:

• Handle incoming cases (orders, incidents, problems, and questions) in our case management system.
• Handle internal and external broadcasts, digitally and physically.
• Troubleshooting of both hardware and software related to conference room and workplace technology.
• Ensure information and classification, priority, etc.
• Resolve incidents according to SLA and OLA.
• Document solutions and routines in the knowledge base.
• Training, information dissemination, and knowledge transfer.

Requirements

1. You must have at least 2 years of work experience in the last 5 years in the role of IT Technician.
2. You must have at least 2 years of work experience with AV technology.
3. You must have at least 2 years of work experience working with broadcasting technology such as audio and video mixing.
4. You must have worked at least 1 year with Microsoft Teams Room.
5. You must have worked with troubleshooting and installations for client hardware.
6. You must be fluent in Swedish in speech and writing.

Merits

• The consultant should have worked with orders and incidents in the case management system ServiceNow.
• The consultant should have education in film production or similar.

Application
When you apply via Techrytera AB, you are not just applying for a job – you are starting a dialogue about your continued career. We want to get to know you, your experience, and your ambitions to be able to match you with the right opportunities at our clients.

Does this sound interesting? Send in your application or contact us so we can tell you more. We look forward to finding the next step in your career together with you.