Vacant job

Now is your chance to get your foot in the door at one of Scandinavia's leading financial groups and help drive the business forward. Come and contribute your enthusiasm while developing yourself and the bank's operations!

About the role

As a Customer Advisor, you will be a key member of the team, specializing in serving corporate clients. You will handle incoming calls and assist customers over the phone. This is a role where you will have the opportunity to deepen your knowledge and contribute to a significant system change for banks.

This is a temporary assignment from August 1, 2026, to December 31, 2026.

What we offer

You will be offered an exciting role in a major Nordic bank that invests heavily in internal opportunities and provides you with the tools to grow professionally.

Responsibilities

In the role of Customer Advisor, you will handle a variety of customer cases for our corporate clients via phone. You will be involved in the ongoing implementation of a new transaction system and responsible for simpler administrative tasks.

Examples of responsibilities include:

• Answering incoming calls from corporate clients.
• Processing simpler orders and setting up basic packages for small businesses.
• Performing simpler administrative tasks.

We are looking for someone who

• Has good phone etiquette and is accustomed to customer contact.
• Has good communication skills and the ability to explain complex information clearly.
• Is bold and proactive, with a willingness to learn and ask questions.
• Is digitally curious and open to new technical solutions, including AI.
• Has the ability to understand technical workflows.

It is an advantage if you have

• Previous experience in customer service.
• Experience working with corporate clients.
• An interest in technology.
• Experience with accounting systems such as Fortnox or Visma.

To succeed in this role, you have the following personal qualities:

• Bold
• Adaptable
• Stress-resistant
• Goal-oriented

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the position are sent to Academic Work.

We conduct rolling selections and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to help identify the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.