Vacant job

Do you have customer service experience and are looking for a rewarding part-time job alongside your studies or other main occupation? Now is your chance to apply for the position of Customer Service Representative at 50% for our client in Gävle. The need is immediate and selection is ongoing, so make sure to submit your application today!

About the Role

Our client is a public housing company with approximately 30,000 tenants in Gävle. By continuously renovating their properties, building new apartments, creating green outdoor environments, and actively working with collaborations and social initiatives, they take the trust their tenants place in them seriously. As a public housing company with significant influence on society, our client plays a central role in developing and managing several areas of the city. For over a hundred years, they have provided homes for thousands of families in Gävle and the surrounding area. Do you want to be part of an organization striving to create attractive and sustainable housing while contributing to a cohesive community in Gävle?

The position starts immediately, so we welcome applications from those who can start as early as May. The assignment is estimated at 50% and extends until the turn of the year, with the possibility of extension. There is an opportunity for remote work and on-site work, with the arrangement discussed with your direct manager.

Responsibilities

As a Customer Service Representative, you will administer and handle access to apartments for smaller projects, such as OVK inspections and balancing. Approximately 4,000 apartments are affected annually. Access is managed through the dispatch of letters, SMS messages, and phone calls. In your role, you will work primarily with accessibility, service, and communication.

We are looking for you who

• Are studying or have another main occupation of at least 50% for the entire year.
• Have previous experience in customer service.
• Speak and write fluently in both Swedish and English.
• Have good computer and system skills.
• Hold a valid driver's license (Category B).

Previous experience in the housing industry is considered a strong merit.

Since you will have frequent contact with tenants via phone and email, we want you to be skilled in communicating, listening, and showing empathy regardless of the medium. As a person, you radiate joy, simplicity, and engagement in customer interactions. To succeed in the role, you are open, positive, and enjoy working in a team. You thrive working with responsibility and can independently identify tasks that need to be performed.

Our Recruitment Process

This recruitment process is handled by Academic Work. Our client requests that all questions regarding the position be directed to Academic Work.

We apply rolling selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. The process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.