Vacant job

Land Survey Authority (Lantmäteriet) is seeking you with strong civic engagement – Customer Support Specialist for Geodata

The Land Survey Authority (Lantmäteriet) is the agency responsible for mapping Sweden. Our tasks also include registering and securing the ownership of all real estate properties and managing their boundaries. We are now looking for you who have a strong commitment to society.

In order for houses, bridges, and roads to be built, knowledge of Sweden's geography and real estate is required. By mapping reality and providing current information about the country's topography and infrastructure, you contribute to the foundation of a sustainable and functioning society.

About the Role

2 positions available.

We are now looking for a Customer Support Specialist who will become an important part of our support group. In this role, you will support Lantmäteriet's end-users with questions regarding our geodata products. Initially, you will work primarily with support issues concerning aerial images and height data, and over time, you will have the opportunity to broaden your competence to more product areas.

Your main responsibilities include:

• Managing accounts and permissions for Lantmäteriet's various products.
• Evaluating product orders to ensure that usage complies with current legislation, especially regarding personal data and data protection (GDPR).
• Making decisions regarding customers' right to access the ordered products.

The work is carried out via telephone, email, and Lantmäteriet's various internal systems.

Who are you?

We are looking for someone with knowledge and experience of how aerial images and/or height data are used in society. It is an advantage if you have insight into collection methods for image and height data, as well as experience with GIS, as this occurs in some work tasks.

Experience with technical solutions, such as working with APIs, is also an advantage, as an increasing number of support questions concern the service interfaces of our geodata services.

Requirements and Merits:

• Very good knowledge of Swedish, both spoken and written, as well as good knowledge of English.
• Good computer skills and proficiency in the Office suite (Word, Excel, PowerPoint).
• Experience in customer support is an advantage.
• Insight into or understanding of the Real Estate Register Act (FRL) and the Data Protection Regulation (GDPR) is an advantage.

To fit the role, you need to enjoy working in a support organization where you handle customer cases daily and assist with good service via phone and email. We place great emphasis on your personal qualities and are looking for someone who is structured, takes responsibility for independently driving their work to completion with good results, and handles stress in a constructive way.

You maintain a good mood under pressure and setbacks and adapt easily to changes. Valuable personal qualities for the job include very good teamwork skills and the ability to build good relationships with others. Above all, you are unpretentious and have a perspective that considers the best interests of the entire organization.

We combine strong teamwork with individual responsibility. With drive and a focus on continuous improvement, we develop our operations together.

Employment Terms

Employment Type: Permanent.
Duration: Permanent.

Lantmäteriet is in constant development, and so are all of us who work here. Our employees are our most important resource for succeeding in our mission. We work based on developmental employment and act according to the state's values.

As an employee at Lantmäteriet, you should be able to combine work with leisure and have a good balance in life. When operations allow, you have the opportunity, among other things, to perform your work tasks largely from a location other than the office. Read more about our offer at lm.se/jobbahososs (https://lm.se/jobbahososs).

To submit your application, click the link in the advertisement. We work with competence-based recruitment and focus on your competence to assess you and other candidates objectively. We request that you do not attach a photo to your application. If you have protected personal data, do not submit your application through our recruitment system; instead, please contact the hiring manager.

We decline all offers regarding recruitment and advertising assistance.