Vacant job

What we offer:

⭐ A role with clear structure, high pace, and a strong focus on details

⭐ High autonomy – you will drive, develop, and structure the customer service function

⭐ Opportunity to be part of an exciting growth journey within an international premium brand

We are looking for you who:

✅ Have customer service and communication in your blood – you always put the customer first

✅ Thrive in a role working with both D2C customer service and extensively with B2B customers, such as companies, interior designers, resellers, and partners

✅ Have experience in B2B customer service and feel confident in dialogue with professional clients and decision-makers

✅ Are structured, curious, and quick to learn new systems and ways of working

✅ Are an enterprising team player who enjoys responsibility

✅ Are driven, engaged, and energetic

✅ It is an asset if you have experience in meeting booking, inside sales, or commercial customer dialogue

About the role

Based at by Crea's office on Strömgatan, you will handle customer service for both e-commerce (D2C) and the corporate side (B2B). The role has a clear focus on B2B and includes ongoing dialogue with professional customers, resellers, interior designers, and partners, while ensuring a first-class experience for our private customers.

by Crea values customer service extremely highly and sees your role as central to the customer experience. Here, you are expected to take ownership, act professionally, and always keep the customer in focus. You are quick-thinking but meticulous in your responses and challenged to maintain 5 out of 5 stars on Trustpilot – even in more complex cases involving deliveries, customs, VAT, and logistics.

Key responsibilities

🔹 Deliver exceptional and personal customer service to both private customers (D2C) and corporate clients (B2B) via email, phone, and web chat

🔹 Handle orders, quotes, and customer dialogue related to both D2C and B2B business

🔹 Ongoing dialogue with freight carriers and management of delivery, customs, and logistics issues

🔹 Receive and handle customer complaints and shipping damages

🔹 Respond on social media and contribute to maintaining by Crea's online presence

This is a role where you become the face of customer service. As the hub in the network, you have direct communication with production, warehouse, and logistics, allowing you to deliver proactive answers to customers – often before they even ask.

You take full ownership of your role and enjoy setting high internal standards, for example regarding deadlines and information flows, to always have the customer's back and exceed expectations.

Working hours

Monday - Friday 08:00-17:00

Employment type

The position is a parental leave substitute for 6 months initially. For the right person, there are excellent opportunities for continued employment at by Crea afterwards.

Start date: Preferably during June, no later than August 1st.

Location: Strömgatan 2, Malmö

Requirements and qualifications

Requirements

• Previous experience in customer service, preferably in e-commerce and/or B2B environments
• Good computer skills and experience working with Mac (Apple)
• Good knowledge of Excel and Outlook
• Fluent in spoken and written Swedish and English
• Good understanding of logistics, shipping, VAT, and customs/duties

Assets

• Experience in B2B customer dialogue, meeting booking, or inside sales
• Basic understanding of contracts and commercial terms
• Basic knowledge of German and French (additional languages are an asset)
• Previous work in a service profession
• Class B driver's license

Personal attributes

You see customer service as the heart of the company and are passionate about ensuring every customer receives a personal welcome – not an automated standard response. You are street-smart and have a natural ability to meet people at their level, whether it's a CEO wanting straight answers or a private customer appreciating a softer approach.

You are confident in dialogues, both positive and challenging, and see turning dissatisfied customers into long-term ambassadors as a sport. As a multitasker, you thrive in a role where you switch between systems, tasks, and customers without losing focus. You are solution-oriented, goal-driven, and motivated to improve both the customer experience and the business.

Salary and benefits

Salary

Individual salary setting based on experience

Benefits

- Wellness allowance - Employee discount

About by Crea®

by Crea® is a Swedish furniture brand founded in 2017 that designs, manufactures, and sells furniture worldwide.

All manufacturing takes place in our own factory in Arlöv, just outside Malmö. From welding, powder coating, and carpentry to sewing and assembly, every piece of furniture is produced according to the customer's choice of material, color, and finish.

by Crea® is an established and recognized brand in the premium segment and appears regularly in interior design magazines, on social media, and on TV. Our ambition is to always exceed customer expectations – and be the store around the corner, around the world.

Recruitment process

Marketpeople has a fair and simple recruitment process. Upon application, you will first complete an AI interview via Hubert. This is followed by a legal background check via Fortcheck and digital reference checks via Refensa. Afterward, by Crea® takes over the process.

Apply now – the position may be filled before the application deadline.