Vacant job

Do you want to work with IT in an organization that makes a real difference to society – every day? At Trafikverket, you will have the opportunity to contribute to an accessible, safe, and sustainable Sweden in motion. We are now looking for someone who wants to help ensure that thousands of employees have functioning IT support in their daily work. Here, technology, service, and social benefit combine in a role where you are truly needed.

In the role of IT Technician in first-line IT support, you are a central part of Trafikverket's future journey. You are the first point of contact for users and contribute to a stable, secure, and efficient IT environment. With a high sense of service, technical interest, and a solution-oriented approach, you help the organization function – so that Trafikverket can continue to bring Sweden closer together.

Trafikverket – Bringing Sweden Closer, Every Day!

At Trafikverket, you are part of building something lasting in a time of change. They create an accessible Sweden in motion – 24/7, all year round – where roads and railways connect city and countryside, generations, and the farthest corners of the country. Trafikverket's mission is broad and exciting: they develop fossil-free transport, build new railways, digitize freight traffic, and manage existing infrastructure. All to ensure that people and businesses can travel smoothly, green, and safely. Here, you get to make a real social impact. Does it sound appealing to contribute? Then you might be one of the ones bringing Sweden closer.

The Role of IT Technician – Join the Work for Future Infrastructure!

As an IT Technician in first-line IT support at Trafikverket, you are an important part of the organization's daily IT delivery. The role involves being the first point of contact for users and ensuring high availability, fast service, and professional handling of IT-related issues.

The role includes, among other things:

• Working with first-line IT support via telephone regarding hardware, software, mobile devices, and access rights.
• Receiving, registering, categorizing, and following up on cases (incidents and service requests) in the case management system.
• Performing troubleshooting and problem-solving with the aim of resolving as many cases as possible at first contact.
• Escalating more complex and time-consuming cases to second-line IT support according to established routines.
• Providing user support with a focus on quality, clear communication, and good service.
• Contributing to maintaining Trafikverket's goals for high availability and efficient IT support.

Who Can Apply?

We are looking for someone with an interest in IT and user service who thrives in a role with many points of contact. To be considered for the role, we require that you meet the following criteria:

• IT high school diploma or equivalent education, or other education and/or experience that is collectively assessed as equivalent.
• At least 6 months of IT-related work experience within the profession, or experience in customer service and IT support assessed as equivalent.
• Documented IT knowledge in Microsoft Windows and Microsoft Office.
• Very good knowledge of Swedish and English, both spoken and written.
• Good technical understanding in: Computers and peripherals, operating systems, networks and communication, and information security.

Personal attributes:

• Has good social competence and a high sense of service towards users.
• Is driven and has a genuine interest in IT and user service.
• Has good analytical skills and can quickly identify problems and propose solutions.
• Works in a structured and efficient manner, even during periods of high workload.
• Has a professional and solution-oriented attitude.

Practical Information

• Deadline for applications: April 9, 2026. Selection is ongoing, so we look forward to receiving your application as soon as possible. We do not accept applications via email, but you are welcome to contact the recruitment manager at [email protected] if you have any questions.
• Start date: April 2026.
• Location: Gothenburg.
• Extent: Full-time.
• The assignment requires that you undergo and pass the applicable security regulations.

Welcome to Experis!