Vacant job

Do you want to play a key role in ensuring a structured and successful start for customer projects? We are now looking for a Transition Coordinator who will be responsible for the initial phase of customer onboarding within our client's project. The role acts as an important bridge between pre-implementation and project delivery and requires strong organizational skills and good communication.

As a Transition Coordinator, you are responsible for ensuring that all preparatory activities, documentation, and account setups are in place before the project is handed over to the project manager and implementation team. You are the customer's first point of contact after project validation and ensure that both internal and external stakeholders have the right conditions for an effective project start.

• Customer contact: Initiate contact with the customer after project validation, send welcome communication, and provide relevant onboarding and informational materials.
• Contract review: Analyze contracts and implementation scope to adapt documentation requirements, communication, and onboarding activities.
• Handover and preparation meetings: Plan and lead meetings to clarify the customer's preparatory activities, confirm priorities, and answer questions.
• Document management: Collect, verify, and structure necessary documentation such as account setup forms, file samples, and resource information in shared systems.
• Internal coordination: Collaborate with integration consultants, support teams, and other internal functions to enable early technical analysis or preparation where possible.
• Follow-up and reporting: Update onboarding checklists and follow-up documents, flag deviations, and report status to relevant stakeholders.
• Handover to project delivery: Ensure a smooth and quality-assured handover to the designated project manager and implementation team through complete documentation and clear context.

• Has excellent communication skills.
• Can manage multiple onboarding processes simultaneously.
• Has previous experience in service and is used to handling customers.
• Has post-secondary education in cognitive science, systems science, or equivalent.

• Experience as a project manager in customer-facing projects (planning, execution, and closure).
• Documented ability to lead meetings, manage timelines, and coordinate cross-functional teams.
• Good knowledge of Microsoft 365, especially Teams and Excel.

Great emphasis will be placed on personal suitability. We believe you are confident in yourself, drive your own work forward, are unpretentious, and at the same time unafraid to take responsibility. You are curious, structured, and have an easy time collaborating across different functions and competencies.

This is a consulting assignment initially for 6 months where you will be employed by Friday but with good chances of extension or transition to the client.

• Scope: Full-time
• Location: Gothenburg
• Start: Immediately.
• Recruitment responsible: Stina Högström
• Salary: Fixed monthly salary

Apply by clicking on "Apply for the position". Selection is ongoing, and the advertisement may be closed before the position is filled.

At Friday, we are passionate about giving you as a tech talent a really good start to your career. By listening to what you want and are driven by, we match you with companies and opportunities that make you look forward to going to work.

We value ambition and potential highly and actively work for a prejudice-free recruitment, where everyone is given the same chance to succeed.

We are located in Stockholm, Gothenburg, Malmö, Linköping, and Örebro. Every year we conduct over 5,000 career meetings and match candidates with everything from global companies to innovative startups.

Open to all
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.