Do you want to be one of us?

There is a lot happening at Onitio and now there is a golden opportunity for you who want to become one of us and be part of a very exciting time. Our customers choose Onitio as a long-term business partner and we have several new exciting projects ahead of us. All leaders within Onitio actively work with issues such as employee engagement, health, and growth.

What does it mean to work in Workforce Services & Consulting at Onitio?

Workforce Services & Consulting is the part of us that is on-site with our customers, often for longer but sometimes also for shorter assignments. As a consultant with us, you get the best of both worlds – the belonging, community, and professional development that comes from being part of Onitio and the involvement in the daily work at your customer.

You are our specialist and ambassador on-site with the customer, and your tasks vary depending on your role.

For this assignment, we are looking for an IT support technician for our customers in Västerås.

Job Description

You will work in an IT service desk team that supports the customer's users. Your daily tasks will vary from regular end-user support with Office365 applications, troubleshooting computers, printers, and other IT equipment, administration and orders, and also more complex cases. Case management is primarily done through the customer's case management system, ServiceNow.

Who are you?

We want you to be flexible, responsible, structured, and have a strong technical interest. You are a communicative and social person who always strives to provide the best possible service. Your accuracy, service orientation, and ability to communicate are crucial.

To be successful in the role, we want you to be curious and unafraid of challenges.

We place great importance on personal suitability and that you as an employee want to develop together with us and create world-class service.

Requirements:

• Possess a valid driver's license B
• Knowledge of IT hardware and software, primarily Windows-based operating systems, but server knowledge is also advantageous.
• Have worked for a few years in IT support.
• Your technical experience includes working with ServiceNow or other case management systems. Windows 11, Office 365, basic networking knowledge.
• Fluent in Swedish and good English, both spoken and written.
• Completed high school education or higher.