Vacant job

Job Description We are now looking for several customer service advisors for SEB Telephone Bank in Gothenburg. You will work either with private or corporate customers. The next start date will be May 11th.

The job involves receiving incoming phone calls regarding various types of banking matters where you will assist customers digitally via phone. The position will begin with a longer training plan that includes both theoretical and practical elements to provide the best conditions for success in the role.

At our telephone bank, you are SEB's face to the outside world and have one of the most important roles for our customers. We strive for a culture where the customer is truly at the center, where accessibility, service, and business are our guiding stars along with a focus on constant change and development.

The position is full-time and requires you to be able to work days, evenings, and weekends, with the possibility to request your schedule.

Qualifications and Characteristics We are looking for someone who is a good communicator and wants to give every customer a positive experience with SEB. Your surroundings would describe you as energizing, cooperative, and engaged. You have an easy time learning new things, are good at problem-solving, and are curious about our digital development. You also have a strong interest in banking and finance and see the position at SEB as a long-term opportunity.

To be considered for the role, we see that you have:

➤ Experience in service, preferably from customer service via phone or similar work ➤ Good phone and computer skills ➤ Fluent in both Swedish and English, spoken and written ➤ High school education with a college preparatory diploma (preferably with an economics focus) ➤ Genuine interest in banking/finance

Preferred qualifications include:

➤ Relevant university education in economics ➤ Previous work experience in banking, finance, or similar roles ➤ Swedsec license for mortgages

About SEB At SEB, we are convinced that inclusion and diversity are crucial for building strong and effective teams to ensure our company's sustainability for the future. We strive to have an inclusive and values-driven culture where we all feel appreciated, respected, and involved regardless of background, experience, belief, gender, age, and where we come from.

Good people often know other good people. Please share the ad if you have a friend who would love this job and shares SEB's values. Customers first, engagement, simplicity, and collaboration. Simply put, world-class service!

For more inspiration on what it’s like to work at the telephone bank: www.sebgroup.com/career Information about the recruitment process When you apply for the position, we ask you to answer a number of questions, and it is important that you respond to these to the best of your ability. Please note that all applications should be submitted via the advertisement, as we do not accept applications via email.

As part of the recruitment process, background checks will be conducted by both us and SEB. You will also be asked to provide an extract from the criminal record.

Questions and Contact We select candidates on an ongoing basis, and the position may be filled before the application deadline, so do not hesitate to apply. In this recruitment, SEB collaborates with Amendo. If you have questions about the position, please contact our Talent Acquisition Manager Mathilda Carlbom at [email protected]. We warmly welcome your application!