Are you passionate about customer contact?

Are you skilled at conveying knowledge and information? With attentiveness and a good attitude, you will assist and guide our customers in the area of population registration at our customer support Skatteupplysningen.

Here, you create societal benefit together with knowledgeable colleagues. Join us in making society possible!

About the job

At the information center, you are the face of the Swedish Tax Agency. You answer questions about population registration primarily from private individuals and guide them on how to best use our e-services. You build trust by being attentive and having a good attitude. The questions mainly come via phone. You take responsibility for keeping yourself updated on news and changes within your work area. With the help of various digital information channels, you also seek answers during the conversation with the customer.

Most questions are simple and can be answered quickly, but some are more complex. The job also includes administrative tasks such as sending personal certificates and various forms. A few cases can also be handled directly during the conversation with the customer. In this job, you will be in contact with customers all day and you will meet a diverse range of people.

You work in a team close to your colleagues, providing and receiving support from each other. You will develop in customer service and gain broad knowledge in the field of population registration. At the information center, you have scheduled working hours and it is a given for us that you should have a balance between work and leisure.

You belong to an information section in the Population and Property Department located in Jönköping. In the section, we will be about 20 people.

About you

To do a good job and thrive with us at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and understanding of legal security and safety are important in the work. You should also adhere to our employee policy (https://skatteverket.se/medarbetarpolicy).

In this job, you should:

• independently plan and drive your work forward to achieve results
• be helpful and treat others with kindness and respect
• be flexible and quickly shift between different tasks
• have good communication skills in both Swedish and English, which means you express yourself in a simple, clear, and pedagogical way in both speech and writing
• be good at collaborating and supporting others to achieve common goals
• be goal-oriented and contribute to achieving the purpose of the organization
• be able to analyze information flows, see connections, and make decisions.

You should also have:

• completed higher education of at least 180 higher education credits (120 credits) in law, behavioral science, or social science
• current work experience in customer support where you have answered incoming questions via phone or in-person meetings
• good knowledge of Swedish and English in both spoken and written form.

It is desirable that you have current and relevant experience working in customer support within public operations or other results-oriented activities.

Good to know

The employment is permanent and may begin with a six-month probationary period.

Employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our tasks in the security class, Swedish citizenship is required.

At skatteverket.se/jobb (https://skatteverket.se/jobb), you can read about our societal role, the benefits of working with us, and how to apply for our jobs.

When you apply, please attach your CV. We do not use cover letters in our recruitment processes, so please do not include one in your application.

Welcome with your application!

The Swedish Tax Agency has a societal role. Our work affects all private individuals and businesses, and through our mission, we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create effective solutions. Together, we make society possible.