Vacant job

About the Company

Svenska kraftnät is the system responsible authority and a state-owned enterprise tasked with ensuring a reliable, sustainable, and cost-effective power system in Sweden. They manage and develop the electricity transmission network and work to meet society's increasing needs for electrification and energy supply.

Their vision is to enable the continued electrification of Sweden and create conditions for a sustainable, competitive, and secure electricity supply.

Svenska kraftnät's headquarters is located in Sundbyberg, but we also have operations in Gothenburg, Västerås, Sundsvall, Luleå, and Sollefteå.

About the Role

The background for this assignment is that the IT support team needs to bring in new employees to replace existing consultants who are leaving. The role of IT support technician primarily involves handling orders, resolving incidents, and answering questions, both via our ticketing system, phone, and helpdesk. The role includes installation and troubleshooting of both hardware and software.

Responsibilities

• Manage incoming cases in our ticketing system
• Ensure information and classification, priority, etc.
• Resolve incidents according to SLA/OLA
• Installation and troubleshooting of both hardware and software
• Act as dispatcher and send cases to the appropriate handling group
• Send out ordered software
• Add/remove various types of permissions
• Administer user accounts
• Document solutions/routines for known issues in the knowledge database
• Support during internal and external live broadcasts

Qualifications

We expect you to,

• have education in IT, e.g., high school education or vocational training.
• have a minimum of one year of work experience as an IT support technician.
• have worked with permission management in Active Directory.
• have experience with troubleshooting and installations for client hardware.
• have worked with the Windows 11 operating system and networks in the role of IT support technician.
• have experience with orders and incident management in ServiceNow or similar ticketing tools.
• be fluent in Swedish, both spoken and written.

Preferred Qualifications:

• have experience with orders and incident management in ServiceNow.
• have experience with streaming video or audio over the internet (Streaming/live broadcasts).

Assignment Information

Assignment period: 4/5 2026 - 4/5 2028

Extension option: 1+1 year

Scope: 100%

Location: Svenska kraftnät's office in Sundbyberg.

Security Clearance: Security clearance and background check required.

Please submit your application as soon as possible as the position may be filled before the application deadline. If you have questions about the position, please contact the responsible recruiter Samuel Lindahl at [email protected].

Welcome with your application!

Open to all We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.