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Junior IT Technician Wanted in Stockholm (Sundbyberg)

Incluso AB

Stockholms län, Stockholm

Previous experience is desired

13 days left
to apply for the job

We are looking for a junior IT technician for a company in Stockholm (Sundbyberg). Start in May, 2 years fixed-term assignment to begin with.

Background

The role of IT support technician primarily involves handling orders, resolving incidents, and answering queries, both via our ticketing system, phone, and helpdesk. The role includes installation and troubleshooting of both hardware and software.

Responsibilities

• Manage incoming cases in our ticketing system

• Ensure information and classification, priority, etc.

• Resolve incidents according to SLA / OLA

• Installation and troubleshooting of both hardware and software

• Act as a dispatcher and send cases to the correct handling group

• Dispatch ordered software

• Add/remove different types of permissions

• Administer user accounts

• Document solutions/procedures for known issues in the knowledge database

• Support during internal and external live broadcasts

Security clearance: Security clearance and background check are required.

This is a 100% consulting assignment via Incluso in Stockholm (Sundbyberg). Start in May, 24 months fixed-term assignment to begin with, with the possibility of extension thereafter. This assignment is 100% on-site in Sundbyberg.

Please apply with your CV and motivation via the link below. We present candidates continuously.

The responsible recruiter at Incluso is Emma Hörnsten.

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