Vacant job

Job Description

The background for this assignment is that the IT support team needs to bring in new employees to replace existing consultants who are leaving. The role of IT Support Technician primarily involves handling orders, resolving incidents, and answering questions, both through our ticketing system, phone, and helpdesk. The role includes installation and troubleshooting of both hardware and software.

Responsibilities

• Manage incoming cases in our ticketing system
• Ensure information and classification, priority, etc.
• Resolve incidents according to SLA / OLA
• Installation and troubleshooting of both hardware and software
• Act as a dispatcher and send cases to the correct handling group
• Dispatch ordered software
• Add/remove different types of permissions
• Administer user accounts
• Document solutions/procedures for known issues in the knowledge database
• Support during internal and external live broadcasts

Mandatory Requirements

• The consultant must have an education in IT, e.g., high school education or vocational training
• The consultant must have a minimum of one year of work experience as an IT Support Technician
• The consultant must have worked with permission management in Active Directory
• The consultant must have experience with troubleshooting and installations for client hardware
• The consultant must have worked with the Windows 11 operating system and networks in the role of IT Support Technician
• The consultant must have handled orders and incident management in ServiceNow or similar ticketing tools

Your Application

Does this role sound interesting and suitable? If so, please apply immediately as we are interviewing continuously and the position may be filled before the application deadline.

We can only receive and process your application by having you register your CV in our portal. With regard to GDPR, we cannot accept applications via email. We warmly welcome your application! The assignment is part of Quest Consulting's staffing services.

About Us

Quest Consulting is an authorized consulting company with collective agreements, insurance, wellness programs, and occupational pensions. We specialize in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal partner, and that is why it is so important for us to work according to our core values where our keywords are to be Personal, Innovative, and Professional.  

Desirable Requirements

• The consultant should have experience with orders and incident management in ServiceNow
• The consultant should have experience in streaming video or audio over the internet (Streaming/live broadcasts)