Vacant job

As a consultant with us, you will have the opportunity to take on an exciting assignment with a well-known player while continuing to develop in your area of expertise. We care about your well-being – both in your role and in our team. With us, you are not just a consultant, you are a valued colleague and an important part of our community.

Take the next step in your career – and grow with us!

IT Support Technician (Level 1) – Consulting assignment via Future People

Future People is now looking for an IT Support Technician Level 1 for a long-term consulting assignment with a socially important organization in Stockholm. The role is suitable for those at the beginning of their IT career who want to develop in IT support in a professional and technically advanced environment.

You will work in a central IT support function where you handle orders, incidents, and user inquiries via a ticketing system, phone, and helpdesk.

In this role, you will among other things:

• Manage incoming cases in the ticketing system

• Ensure correct classification and prioritization of cases

• Resolve incidents according to established SLA/OLA

• Install and troubleshoot hardware and software

• Act as a dispatcher and reassign cases to the correct support group

• Handle distribution and installation of software

• Administer user accounts and permissions

• Document solutions and procedures in the knowledge database

• Support during internal and external live broadcasts

To be considered for the assignment, you need to meet the following:

• Education in IT, such as high school education or vocational training

• At least 1 year of experience as an IT support technician

• Experience with permission management in Active Directory

• Experience with installation and troubleshooting of client hardware

• Experience with Windows 11 and basic networking in a support role

• Experience with ticket management in ServiceNow or similar systems

• Fluent Swedish in speech and writing

• Experience with ServiceNow

• Experience with streaming or live broadcasts (video or audio over the internet)

• Start: May 2026

• Scope: Full-time

• Location: Stockholm (work is on-site)

• Duration of the assignment: Long-term assignment with the possibility of extension

The position requires security clearance and background check.

With us, you will receive:

• An exciting assignment with one of our attractive clients

• Security and support throughout the assignment

• A dedicated consultant support and ongoing dialogue

• The opportunity to build a network and take the next step in your career

• Competitive salary and good conditions

We keep you updated throughout the recruitment process – you will never have to wonder where you stand.

You can apply for the position via www.futurepeople.se. We cannot accept applications via email due to GDPR considerations.