Vacant job

IT-bemanning is a personal IT consulting firm where we value the individual consultant's qualities. If you have the right qualities – social, driven, and competitive – we can provide you with the right conditions for a fun and stimulating job as a consultant with one of our clients. IT-bemanning is a subsidiary of the IT consulting company Xperta AB and specializes in the area of IT infrastructure.

On behalf of our client, we are looking for a Support Technician for their IT Service Desk department. This is a long-term consulting assignment that includes good opportunities for development and the possibility of employment with the client in the future. The client is located in southern Stockholm (suburbs) and is a large company operating throughout the Nordic region. The Service Desk team is tight-knit, where collaboration and good communication are highly valued.

The position is to be filled as soon as possible, and interviews will therefore be conducted on a rolling basis.

The responsibilities within the 1st line Service Desk include:

• Inform, guide, and assist users in the daily use of supported systems, tools, and equipment.
• Troubleshoot both hardware and software issues related to various IT problems.
• Receive, register, coordinate, and report information, requests, needs, questions, and issues related to the efficient use of IT at the client.
• Act as the link between users, the client's IT department, and external vendors.
• Receive, register, follow up, and report cases until they are resolved and closed.
• Assist with onboarding and offboarding processes, including account administration and hardware ordering.

Who we are looking for:

• You have good knowledge of English and Swedish, both spoken and written. Knowledge of Norwegian is an advantage, but not a requirement.
• You have a strong customer focus and enjoy providing professional service.
• You are a quick learner and can quickly adapt to new systems and technologies.
• You are cheerful, social, and have an easy time collaborating with others.
• You thrive in a fast-paced environment and can handle multiple cases and processes simultaneously.

In this role, we place great emphasis on personal suitability.

Your skills:

We would like you to have experience from IT support or technical customer service, but it is an advantage if you have experience with some or all of the following systems, programs, and tools:

Support tools used for system administration, troubleshooting, and problem-solving, such as:

• Case management systems (e.g., Freshservice)
• Remote support via TeamViewer
• Antivirus protection (e.g., Symantec Endpoint Protection)
• VDI – Virtual Desktop Infrastructure
• Office 365 suite
• SharePoint
• Active Directory
• Azure
• VPN
• Microsoft Endpoint Manager
• MDM (Mobile Device Management)
• Windows 10 & 11
• Advantageous is knowledge in Agresso (Business System)

Interested? Send in your application as soon as possible as selection is conducted on a rolling basis.