A Job That Counts!

With us, you contribute to a well-functioning society for the public and businesses.

In customer service, we work broadly to answer questions related to the entire authority's operations. The Enforcement Authority aims to combat over-indebtedness, and we help customers do the right thing from the start by providing information in a simple way. Customer service has a high inflow, and to succeed in the role, you need to thrive in a fast-paced environment.

About the Job

At the Enforcement Authority, we want to help customers do the right thing from the start. As a case officer in customer service, you are often our customers' first contact with the authority. You meet many who need our help every day. You work broadly with many different types of inquiries and in several different operational systems.

You answer inquiries from customers with varying backgrounds both via phone and email. We handle questions related to the entire authority's operations, and you will undergo training that provides you with the prerequisites to understand our mission and our operations.

Everyone who works at the Enforcement Authority contributes to the fight against crime. Your duties include identifying and preventing attempts at criminal activity and notifying other authorities about suspected crimes. As a case officer, you may, for example, identify, act, and document contacts with customers who are victims of economic violence in close relationships. This can result in you contributing to crime prevention.

The place of employment is Östersund.

About You

As an employee at the Enforcement Authority, you are expected to live up to our employee policy.

Employee Policy (https://www.kronofogden.se/jobba-hos-oss/medarbetarpolicy)

You take initiative, are engaged, and take responsibility for achieving goals. You contribute to the development of the organization and help your colleagues succeed. You treat others with respect, kindness, and actively listen to others while showing a positive attitude.

You work result-oriented, show decisiveness, and focus on what needs to be achieved. You are stable and trustworthy in meetings with people in vulnerable situations. You communicate easily and act in a trustworthy and pedagogical manner when interacting with customers. You have an analytical ability that allows you to see connections and find the most effective solution. You adapt to the circumstances and changes that occur.

Your Qualifications:

• final grades from upper secondary education
• worked at least twelve consecutive months in the last five years providing service in a fast-paced environment via phone, email, or other digital channels
• good ability to express yourself in Swedish, both orally and in writing
• good ability to understand and express yourself in English

It is desirable that you have current work experience in complex customer service. It is also desirable that you have current work experience in handling difficult conversations with people in vulnerable life situations.

About Us

The Enforcement Authority is a government agency with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service so that they can make long-term and sustainable decisions. This requires knowledge, decisiveness, care, and courage. We contribute to a well-functioning society for the public and businesses – a society where debts and other claims are established and collected in a legally secure manner.

With us, you can expect challenging tasks that are also developing for you. When you leave work at the end of the day, you can be sure that you have done something that truly counts – both for others and for yourself.

Good to Know

The employment is permanent and begins with a six-month probationary period. You will be employed as a case officer and work on a schedule. The Enforcement Authority offers the possibility of remote work by agreement with the employer.

Working in the government means that you follow the government’s core values. There are also special requirements for judgment, security thinking, and compliance with applicable laws. We ask questions during the interview about any previous criminal activity and shortcomings in previous employment. For final candidates, these questions are also asked of references. We also gather information about debts registered with the Enforcement Authority, bankruptcy, and business prohibitions. Any information obtained will be considered in the overall assessment of your suitability for the position.

Employment with us may involve placement in a security class. A security assessment with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a hiring decision is made. For some of our tasks in security class, Swedish citizenship is required.

When applying, please attach your CV. We do not use cover letters in our recruitment, so please do not include one in your application.

Get to know us better by visiting our website and following us on LinkedIn.

Enforcement Authority (https://www.kronofogden.se/jobba-hos-oss)

LinkedIn (https://www.linkedin.com/company/kronofogdemyndigheten/)

Welcome with your application no later than 2026-03-23!

We collaborate with the Swedish Tax Agency in our recruitments, which means that the Tax Agency's HR department will handle your application.

The Enforcement Authority uses the government framework agreement for ad placement. We kindly ask for no calls from ad brokers or salespeople.