Vacant job

At Nordic Level Technology, we develop the security solutions of the future – every day. Here we protect people, properties, and critical societal functions with cutting-edge technology and strong local presence. With expertise in Fire Safety, Hospitality & Care, Rental, and the flexible concept Security as a Service, the company offers tailored comprehensive solutions that make a real difference. Nordic Level is a growing company where commitment, innovation, and security permeate everything we do – for both customers and employees.

Nordic Level is an acquisition-driven and publicly listed company, and now it is growing rapidly; in recent years, it has increased its revenue from 140 to 400 million. With this success journey, we now welcome you and give you the chance to become part of the growing team in Sundbyberg that is now strengthening!

Here, the corporate culture is open and friendly, characterized by a business-driven atmosphere with room for both individual development and team spirit. As a testament to this, Nordic Level has received the award "Great place to work". Unlike many competitors in the industry, you can enjoy a non-hierarchical environment where managers are close and decision-making paths are short.

This role is part of the service & support team where you will have a completely new position as a CCTV specialist, tackling cases and solving customer challenges remotely! Your tools will include phone, email, and internal systems. A fantastic opportunity for you who have previous good experience in CCTV; perhaps you have been a traveling technician before but are looking forward to a new position focused primarily on remote support! Perhaps you have other valuable backgrounds? Regardless, you are welcome to submit your application!

As a CCTV specialist, you will primarily work from the office with remote support, but you will also be out with customers from time to time. You are the support expert on CCTV and handle incoming cases via phone and email related to your area of expertise. You are also humble enough to take on tasks in other areas. This role belongs to Nordic Level's 2nd line, and the cases are escalated from the team's service coordinators.

Examples of tasks:

• Receive incoming support cases via phone and email and assist the customer to a good solution

• Programming, commissioning, and troubleshooting remotely

• Manage administration and case documentation in the system

• Escalate cases to service technicians

• Commissioning at the customer's site together with service technicians

• Perform quarterly checks and proactive service efforts

• Assist in other support cases

Who are you?

We are looking for someone who has a sense of service, responsibility, and customer experience in their blood. You are solution-oriented and professional towards customers, making you a good ambassador for Nordic Level.

Our requirements:

• About 5 years of work experience in a similar role. Preferably specifically in CCTV, but networking and IT focus is also relevant

• Several years of experience in customer service

• Fluent in speaking and writing Swedish and English

Meritorious:

• Experience from the security industry

• Documented qualification in CCTV

• Driver's license B

Nordic LEVEL offers

At Nordic LEVEL, you will have the opportunity to develop in an innovative environment with both technical expertise and strong customer focus.

You are offered:

• A dynamic work environment with great development opportunities

• Clear career plan

• Internal and external training

• Health insurance and maximum wellness benefits

• Competitive salary

Other information

Employment type: Permanent with an initial probationary period

Start: By agreement considering notice period

Scope: Full-time, Monday-Friday, 7-4 or 8-5

Location: Stockholm, Sundbyberg

About Nordic LEVEL

Nordic LEVEL is a Swedish security company that delivers comprehensive solutions in technical security. With a strong combination of innovation, customer focus, and quality, we help companies and organizations protect their assets and create safe environments. We work with both national and international clients and have extensive experience in projects at all security levels – from retail to high security.

Recruitment process

In this recruitment, Nordic LEVEL collaborates with A-hub. We work with ongoing selection, so do not wait to submit your application.

Welcome to submit your application!

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