Service Coordinator at KTH

Are you passionate about helping others? Do you have a heart for service and support? Would you like to contribute to KTH's education, research, and collaboration in this key role?

We warmly welcome your application.

Job Responsibilities

Here you will have the opportunity to work in a key role within our service center team, currently operating from our two service centers at KTH's main campus at Valhallavägen. The service center team consists of four colleagues who are our face to the public and are passionate about helping, providing service, and meeting people every day, both behind the computer screen and by staffing the reception.

As a service coordinator, you will assist employees and students with a variety of issues and answer all kinds of questions within the service center/reception, such as catering orders, receiving visitors, account inquiries, student questions, packages & deliveries, access card issues, keys, and simpler purchasing matters, etc.

Examples of services you provide to employees, in addition to what is mentioned above, include arranging preparations for new hires and when employees leave, coordinating various celebrations, and preparing practical matters for guests to the school.

You will also coordinate smaller events and assist visitors to the school with ordering and booking travel and hotels, as well as handling SINK applications as part of your role. You will continuously work in our case management system. You are expected to document and update procedures and work on developing new process descriptions for the unit's areas of responsibility.

The position requires you to work on-site at KTH's main campus at Valhallavägen in Stockholm. The campus consists of several buildings, which requires a flexible working approach, as the work is performed with a focus on being close to operations. Since January 1, 2023, operational support at KTH has been coordinated into a single line organization, which means that areas of responsibility and tasks may be shifted internally as the review progresses during the change program being implemented at the university.

Qualifications

Requirements

• You have a suitable high school education or have studied a subject relevant to the field.
• As you will be working in an international environment where most of those you serve do not speak Swedish, it is essential that you communicate very well in both Swedish and English, both spoken and written.
• It is also necessary that you have extensive experience working with web-based systems, cloud applications, and MS Office programs.

Personal Qualities

• You need to be service-oriented with excellent communication skills, as well as initiative-taking and self-driven to get the work done in a functioning everyday life.
• You are structured and passionate about building relationships with and between the various parts of KTH.
• You easily adapt to changing circumstances, can quickly change your perspective, and see opportunities in changes.
• We work in a changing environment with periods of high tempo where it is important to be stable and calm in your approach.

Meritorious

• Familiarity with systems is meritorious as we use several different systems for, e.g., case management, invoice flow, travel bookings, personnel information, etc.
• Experience in similar tasks is also meritorious, especially work in reception and experience with travel bookings and handling SINK applications.

We will place great emphasis on personal qualities.

Become a Part of KTH

KTH shapes the future through education, research, and innovation. As a leading international technical university, we play an active role in driving and participating in the transition to a sustainable society. Here you are offered the opportunity to grow and develop in a creative and dynamic workplace with good working conditions and benefits. Equality, diversity, and equal opportunities are a quality issue and an obvious part of KTH's values as a university and state authority.

https://www.kth.se/om/jobba-pa-kth (https://www.kth.se/om/jobba-pa-kth)

Union Representatives

Contact details for https://www.kth.se/om/work-at-kth/fackrepresentanter-1.500898 (https://www.kth.se/om/work-at-kth/fackrepresentanter-1.500898).

Application

You apply via KTH's recruitment system. As an applicant, you have the primary responsibility for ensuring that your application is complete when submitted and that the qualifications we request in the advertisement are evident in your CV. Applications must be received by KTH no later than the last application date at midnight, CET/CEST (Central European Time/Central European Summer Time).

About the Employment

The employment is temporary (substitute) according to agreement, but no longer than until 2027-02-19, with start date according to agreement.

Other

For https://www.kth.se/om/work-at-kth/processing-of-personal-data-in-the-recruitment-process-1.823440 (https://www.kth.se/om/work-at-kth/processing-of-personal-data-in-the-recruitment-process-1.823440) in connection with recruitment.

It may occur that an employment at KTH is placed in a security class. If this is the case for this position, a security review of the applicant will be conducted in accordance with the Security Protection Act (2018:585) after consent. In these cases, a prerequisite for employment is that the applicant is approved after the security review.

We kindly ask for no direct contact with staffing and recruitment companies or advertisers of job postings.